Aspen Smith
McDonough,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Management Trainee
London's Lamb Consignment
04.2016 - 06.2023
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Pharmacy Technician
CVS Pharmacy
08.2017 - 05.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA12.2022
Associate of Applied Science - Healthcare Management
Southern Crescent Technical College
12.2018
Associate of Applied Science - Pharmacy Technology
Southern Crescent Technical College
Griffin, GA12.2018
Skills
- Employee Mentoring
- Customer Feedback
- Performance Tracking and Evaluations
- Customer Relations
- Data Entry Accuracy
- Active Listening
Timeline
Pharmacy Technician
CVS Pharmacy
08.2017 - 05.2019
Management Trainee
London's Lamb Consignment
04.2016 - 06.2023
Bachelor of Science - Psychology
Georgia State University
Associate of Applied Science - Healthcare Management
Southern Crescent Technical College
Associate of Applied Science - Pharmacy Technology
Southern Crescent Technical College