Bankruptcy Case Processor
Primary Residential Mortgage
Colorado City, AZ
08.2023 - Current
- Used daily system logs to document production information, discussing issues with management.
- Filed paperwork according to standard operating procedures and entered data points into tracking system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Maintained records of customer interactions in a database system.
- Performed data entry tasks as needed, such as updating account information in the system.
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Analyzed delinquent mortgages for potential foreclosure proceedings or loan modification options.
- Collaborated with legal teams regarding foreclosure proceedings when necessary.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
