Lynn Newsome
Pickerington,OH
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Strong written and verbal communications skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Management Processor
Molina Healthcare
Westerville, OH
06.2015 - Current
- Researched and connected members to relevant parties for assessments.
- Maintained accurate records and documentation of all cases in accordance with agency policies and procedures.
- Played a key role in launching the UTC Department, leveraging data analysis and strategic planning to maximize member acquisition and retention efforts.
Customer Care Advocate
UnitedHealthcare
Columbus, OH
09.2013 - 06.2015
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Coordinated with other departments to ensure seamless resolution of customer requests.
- Participated in team meetings to discuss new initiatives and ideas for enhancing the overall customer experience.
- Developed positive relationships with customers through friendly conversations.
Patient Care Advocate
Prescription Hope
Westerville, Ohio
12.2012 - 09.2013
- Coordinated timely submission of prescriptions to manufacturers assistance program by collaborating with healthcare providers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Reviewed patient charts for accuracy and completeness.
- Processed incoming prescription requests.
Education
High School Diploma -
Reynoldsburg High School
Reynoldsburg, Ohio05-1998
Some College (No Degree) - Real Estate License
Hondros College of Business
Westerville, OHSome College (No Degree) - Medical Assisting
Ohio Paraprofessionals
Columbus, OhioSkills
- Document Review
- Document Management
- Quality Control
- Data file transferring
- Microsoft Excel
- Multitasking and Organizing
- Discrepancy Research and Resolution
- Process Control
- Data Entry
- Proficient in Microsoft
- Customer Service
- Data entry experience
- Critical Thinking
- Information Protection
- Research expertise
- Compliance Monitoring
- OSHA Compliance
- Teamwork and Collaboration
- Attention to Detail
- Research proficiency
- Records Management
- Employee Training
- Software Knowledge
- Punctual and Dependable
- Positive Attitude
- Health and Safety Regulations
- Good Communication
- Punctual and Reliable
- Computer Skills
- Teamwork and Communication
- Strong Work Ethic
- Teamwork and Coordination
- Professionalism
- Adaptability and Flexibility
- Strong verbal and written communication skills
- Telephone and E-mail Communication
Affiliations
- Ohio Chairwoman for the North American Carp Anglers Group
- Production Team member at XChurch in Canal Winchester.
Certification
- Licensed Real Estate Agent - 2021
Timeline
Case Management Processor
Molina Healthcare
06.2015 - Current
Customer Care Advocate
UnitedHealthcare
09.2013 - 06.2015
Patient Care Advocate
Prescription Hope
12.2012 - 09.2013
High School Diploma -
Reynoldsburg High School
Some College (No Degree) - Real Estate License
Hondros College of Business
Some College (No Degree) - Medical Assisting
Ohio Paraprofessionals
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