Harold Aaron Thorne
Denver,CO
Summary
I am an individual with extensive experience in claims management and customer service. I am skilled in multitasking and problem resolution, consistently meeting deadlines while maintaining high-quality standards. Also, I always aim to leverage my expertise to improve operational efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Claims Management Processor
State of Colorado-FAMLI
Denver, CO
10.2023 - Current
- Processed unemployment claims efficiently, ensuring accuracy in data entry and documentation.
- Reviewed applicant eligibility based on state guidelines, maintaining compliance with regulations.
- Coordinated communication between applicants and staff, enhancing service delivery and response times.
- Identified workflow inefficiencies and proposed improvements to streamline operations.
- Monitored case statuses, providing updates to stakeholders while managing expectations effectively.
- Implemented best practices for data management, improving overall processing accuracy and reliability.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Received and reviewed incoming documents and materials.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
Labor and Employment Specialist-Unemployment
State of Colorado Department of Labor and Employment
Denver, CO
12.2020 - 11.2023
- Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Streamlined data processing workflows, significantly reducing processing times.
- Enhanced accuracy in document processing by implementing rigorous quality control checks.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Received and reviewed incoming documents and materials.
Teller
Colorado Credit Union
Denver, CO
12.2019 - 11.2020
- Processed customer transactions accurately and efficiently, ensuring compliance with financial regulations.
- Assisted customers with account inquiries and resolved issues, enhancing overall satisfaction.
- Maintained cash drawer integrity through regular audits and reconciliations, minimizing discrepancies.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
Customer Service Representative
American Airlines
Denver, CO
09.2019 - 11.2019
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - International Studies
University of Colorado Denver
Aurora, CO05-2012
East Asia Studies Program-Study Abroad - Faculty of Law
Kwansei Gakuin University
Hyogo, Japan07-2010
Skills
- Attention to detail
- Teamwork and collaboration
- Customer service
- Data entry experience
- Multitasking and organizing
- Quality control
- Critical thinking
- Document management
- Document review
- Data entry background
- Discrepancy research and resolution
- Data entry
- Microsoft Excel
- Software knowledge
- Strong work ethic
- Punctual and reliable
- Teamwork and coordination
- Production deadline management
Languages
Spanish
Professional Working
Japanese
Full Professional
Timeline
Claims Management Processor
State of Colorado-FAMLI
10.2023 - Current
Labor and Employment Specialist-Unemployment
State of Colorado Department of Labor and Employment
12.2020 - 11.2023
Teller
Colorado Credit Union
12.2019 - 11.2020
Customer Service Representative
American Airlines
09.2019 - 11.2019
Bachelor of Science - International Studies
University of Colorado Denver
East Asia Studies Program-Study Abroad - Faculty of Law
Kwansei Gakuin University