Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Catherine Rodriguez

East Wenatchee,WA

Summary

Dedicated Processor with several years of experience optimizing data workflows for accuracy and efficiency. Skilled in streamlining processes using Microsoft Excel and proprietary database software. Detail-oriented and deadline-driven with strong problem-solving abilities. Effective communicator and team player committed to meeting performance goals.

Overview

7
7
years of professional experience

Work History

Case Management Processor

Molina Healthcare
East Wenathee, WA
12.2019 - Current
  • Working directly with members and providers to ensure members needs are being met and assisting members to get set up with a case manager.
  • Maintained accurate data and tracking of outreach using excel.
  • Processing and creating letters to be mailed to members.
  • Assisted with the processing and reporting of critical incidents.
  • Daily outreach calls to members as well as providers to inform of the case management program and processes.

Supervisor

Rescare Homecare
East Wenatchee , WA
02.2017 - 12.2019
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Created new strategies for improving customer service standards within the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Directed and supervised team of 15 employees in daily operations.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.

Education

High School Diploma -

Eastmont Highschool
East Wenatchee, WA
06-2001

Skills

  • Software Knowledge
  • Data Entry
  • Document Management
  • Process Control
  • Microsoft Excel
  • Paperwork management
  • Critical Thinking
  • Interpersonal Communication
  • Teamwork and Collaboration
  • Information Protection
  • Attention to Detail
  • Customer Service
  • Positive Attitude
  • Incident Reporting
  • Teamwork and Coordination

Affiliations

  • Out door enthusiast.
  • Family orientated.
  • Passion for gardening

Timeline

Case Management Processor

Molina Healthcare
12.2019 - Current

Supervisor

Rescare Homecare
02.2017 - 12.2019

High School Diploma -

Eastmont Highschool

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Catherine Rodriguez