Asrealla Lee
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
Continuum
07.2024 - Current
- Successfully managed heavy call volumes, consistently providing outstanding customer support with a composed and professional demeanor.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Addressed and resolved customer inquiries promptly, enhancing overall customer satisfaction.
Part Time Manager
Citi Trends
05.2022 - Current
- Promptly addressed and resolved customer inquiries, leading to improved overall customer satisfaction.
- Accomplished various tasks efficiently within designated deadlines.
- Suggested appropriate alternatives to customers, ensuring their satisfaction and efficient decision-making.
- Maintained a visually appealing sales floor by replenishing merchandise and organizing shelves, racks, and bins.
- Provided customers with an improved shopping environment through the maintenance of a clean and organized sales floor.
- Executed customer transactions by scanning merchandise, checking prices, applying discounts, and printing receipts.
Front Desk Receptionist
Boys and Girls Club
07.2021 - 09.2023
- Enhanced overall customer satisfaction by addressing and resolving customer inquiries promptly.
- Utilized excellent communication skills to greet guests at the front desk, engage in pleasant conversations, and efficiently manage the check-in process.
- Ensured that the front office area was always tidy and well-maintained to provide a pleasant atmosphere for both visitors and employees.
- Managed the collection of room deposits, fees, and payments.
- Increased customer satisfaction through efficient and professional front desk services.
- Performed administrative duties including filing, data entry, and document preparation to streamline office operations.
Stocker
Sam's Club
01.2020 - 09.2021
- Performed customer transactions by scanning merchandise for accuracy, verifying prices and discounts, and generating receipts.
- Conducted inventory management tasks including merchandise counting and stocking.
- Facilitated effective collaboration by maintaining open lines of communication within the team.
- Delivered exceptional customer service by promptly answering inquiries and offering extensive product information.
- Optimized merchandise organization through effective unloading, sorting, and stocking techniques that aligned with store layout and product placement.
- Took responsibility for maintaining a clean store environment, regularly clearing aisles of clutter to enhance shopper safety.
Education
No Degree - Administrative Support Assistance
Georgia Northwestern Technical College
Rockmart, GA12.2023
No Degree - Master Nail Technician
Georgia Northwestern Technical College
Rockmart, GA12.2022
No Degree - Master Cosmetologist
Georgia Northwestern Technical College
Rockmart, GA12.2021
High School Diploma -
Downers Grove South
Downers Grove, IL05.2010
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Verbal and written communication
- Computer Skills
- Microsoft Office
- Call Documentation
- Order Processing
- Order and Refund Processing
- Remote Office Availability
Certification
- Certified Natural Hair Care Provider - Georgia Board of Cosmetology.
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
- Cosmetology License - Georgia Board of Cosmetology.
- Nail Technician License - Georgia Board of Cosmetology.
Timeline
Call Center Representative
Continuum
07.2024 - Current
Part Time Manager
Citi Trends
05.2022 - Current
Front Desk Receptionist
Boys and Girls Club
07.2021 - 09.2023
Stocker
Sam's Club
01.2020 - 09.2021
No Degree - Administrative Support Assistance
Georgia Northwestern Technical College
No Degree - Master Nail Technician
Georgia Northwestern Technical College
No Degree - Master Cosmetologist
Georgia Northwestern Technical College
High School Diploma -
Downers Grove South