ASSAD LAYNE
Cloud Engineer
Milford,Connecticut
Summary
Results-driven IT professional with over a decade of experience specializing in AWS and cloud services within the educational sector. An AWS Solutions Architect Certified expert, possessing an advanced technical acumen which enables the crafting of innovative solutions aligning with organizational goals. Career experience reflects a unique blend of cross-functional expertise, marked by a proven track record of achieving ambitious objectives. Core strength lies in delivering efficient technology solutions that not only bolster existing business operations but also strategically advance key initiatives. Recognized as a proficient leader who adeptly manages the intricacies of operating, maintaining, and supporting complex systems. Consistently demonstrated a commitment to project completion within stipulated timelines and budget constraints. Professional reputation is founded upon a solid foundation of productivity, adept problem-solving abilities, a commitment to professionalism, and a relentless dedication to delivering exceptional customer service.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Cloud Engineer Level 2
Yale
02.2022 - Current
- Identifying and resolving infrastructure vulnerabilities and application deployment issues using various applications such as: Tenable Cloud, Wiz, Dynatrace Enterprise Monitoring
- Training team members on offerings and services
- Editing and maintaining Documentation and Infrastructure as code using CloudFormation and Terraform
- Managing and creating image building in a CI/CD pipeline using Jenkins and Ansible, and then in AWS using EC2 Image Builder
- Creating templates for CloudFormation to deploy stacksets within AWS Organization root
- Creating dashboards and synthetic monitors within Dynatrace Enterprise Monitoring instance
- Project management of multiple cloud Proof-of-concepts from vendor offerings
- Working with team of talented software engineers to define, build and maintain cloud - a client-friendly and facing frontend for AWS infrastructure backing our offerings.
- F5 Big-IP and Big-IQ - Training team members, updating highly-available LB pair and managing VIPs, Pools, iRules, and Nodes.
IT Technician
Yale School of Nursing
03.2019 - 02.2022
- Deployed and managed iPads for Yale School of Nursing via Microsoft Azure and InTune environment
- Integrating Yale cloud solutions for research to replace on-prem infrastructure which resulted in large savings for department and researchers
- Cloud solutions which leverage AWS EC2 instances as well as RDS services.
- Monitored systems in operation using SCCM and other software agents to quickly troubleshot errors and monitor security patching.
- Maintained office hardware, network devices, audio visual equipment, and mobile devices.
- Responded to support requests from college leadership and dean's office and various end-users
- Explained technical information in clear terms to a multitude of clients in our support area
- Set up and maintained user accounts and client access to web applications and reservation systems.
- Installed and deployed a linux-based, web application medical EMR system to help clinical professors train nursing students in note-taking and digital record handling.
- Recovered critical information from data back ups to restore functionality and documented and met RPO and RTO for multiple databases.
- Implemented internal quality standards to secure electronic records integrity.
MDM Administrator
Yale Law School
02.2014 - 03.2019
- Worked in demanding environment at extremely high customer services levels.
- Provided a broad range of front-level Yale Law Helpdesk support services for entire Yale Law School community.
- Acknowledged for stellar success in providing excellent support calls and emails, desktop and laptop support, mobile device support, software and application support.
- Single-handedly developed systems for computer loaner program management, maintaining inventory of all license agreements and deployments.
- Succeeded in implementing, IT incident management ticketing system, migrating from Remedy and ServiceNow to ZenDesk with ITIL categories and workflow.
- Scripted, deployed, and managed JAMF framework, policies, and imaging system for iOS/macOS devices currently in use.
- Setup one-touch deployment methods using JAMF and geo-fencing devices as well as Apple Software Update Servers
- Responsible for maintaining and balancing six-figure IT budget for purchases and upgrades
- Developed and refined image building process and configurations, doing Proof-of-concept trails for various vendors and contributed to automation.
- Verified system functionality and backup for network-related equipment.
- Demonstrated strong analytical, troubleshooting and problem-solving skills.
- Demonstrated proficiency in Linux, vmWare, and cloud services.
- Planned and implemented upgrades to system hardware and software impacting support community
- Negotiated and maintained vendor technical contracts
Help Desk Technician
Yale University
01.2013 - 03.2014
- Providing desktop and software support within Yale University IT for various operating systems and hardware products
- Managed and executed parts of large conversion project for Windows XP to Windows 7
- Deployed machines, managed domain access for employees, oversaw data handling/backups and equally provided extensive support with internal systems such as Oracle and ePortal and SciQuest.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Walked clients through basic troubleshooting tasks.
- Documented support interactions for future reference using ticket tracking system using ITIL.
- Wrote technical knowledge base articles for emerging processes and resolutions
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware and worked with Active Directory to modify policies and other affiliations for clients and resources
Genius Administrator
Apple
01.2008 - 08.2013
- Delivered direct technical support in up-tempo, deadline-oriented environment strictly focused on customer service and productivity while upholding highest customer service score in department
- Training Apple Geniuses and growing through several training opportunities sponsored by Apple within Connecticut, corporate headquarters in California, New York, Boston and several cities.
- Managed service tickets and directed repair queues to meet support needs of customers.
- Analyzed repair and part trends in part reports to document emerging issues.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Referred unresolved customer grievances to designated departments for further investigation.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Skilled at working independently and collaboratively in team environment.
Education
Bachelor of Liberal Arts Degree -
University of Connecticut
Stamford, CT06.2007
Skills
- Technical experience training new employees in various fields and companies
- Project Management using Agile, Kanban, Sprints, etc
- Writing technical documentation and training documentation for internal processes with cloud based applications
- Client-focused, cost-centered, Service-Oriented Architecture
- Network optimization of cloud services in hybrid on-prem and cloud environment
- Scripting tasks using python, YAML, Terraform, Ansible
- Budget Planning/Management
- ITIL-Based Ticket Management
- F5 Big-IP and F5 Big-IQ Load balancer management
- Network Time Protocol server setup and management
- Project/ Resource Management
- Amazon Web Services Certified: Solutions Architect Associate, SysOps Associate, and Developer Associate
- Hashicorp Terraform Associate certified
- Configuration management experience using Ansible
- CI/CD experience using Github Enterprise, AWS CodePipeline and Jenkins
- Experienced in decoupling cloud services and serverless architecture and automation services including: AWS Lambda, AWS EC2 Image Builder, AWS API Gateway
- Azure Fundamentals Certified
- Client-Focused Resolutions and taking initiative to change processes with multiple companies
Certification
- Azure Fundamentals
- AWS Solutions Architect Associate
- AWS SysOps Associate
- AWS Developer Associate
- JAMF CCT & CCA Level
- Hashicorp Terraform Associate
- ITIL Certified
Timeline
Cloud Engineer Level 2
Yale
02.2022 - Current
IT Technician
Yale School of Nursing
03.2019 - 02.2022
MDM Administrator
Yale Law School
02.2014 - 03.2019
Help Desk Technician
Yale University
01.2013 - 03.2014
Genius Administrator
Apple
01.2008 - 08.2013
Bachelor of Liberal Arts Degree -
University of Connecticut
- Azure Fundamentals
- AWS Solutions Architect Associate
- AWS SysOps Associate
- AWS Developer Associate
- JAMF CCT & CCA Level
- Hashicorp Terraform Associate
- ITIL Certified
Qualification Highlights
- Serve as the solutions architect for facilitating all technological upgrades while implementing tactical strategies to maximize clients’ satisfaction rate and experience.
- Analyze and resolve malfunctions, utilizing outstanding analytical and technical skills to ensure optimal system performance and minimization of downtime.
- Highly-organized and motivated to drive projects from start to finish along with strong ability to effectively prioritize workload, work independently and successfully manage multiple projects.
- Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency and control costs.
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