Asselya Kapalova
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
3
3
years of professional experience
Work History
Receptionist
Uyut Hotel
06.2025 - Current
- Greeted and assisted guests with a warm and professional attitude
- Scheduled appointments and managed daily front desk operations
- Processed payments, invoices, and handled cash and card transactions
- Maintained organized records and updated guest information in the system
- Coordinated with management and staff to ensure smooth daily operations
- Responded to guest requests and provided timely support
- Ensured cleanliness and organization of the reception area
- Followed company policies and confidentiality standards
Receptionist
Kazzhol Park Almaty
06.2024 - 05.2025
- Greeted guests warmly upon arrival at the hotel lobby.
- Managed phone calls and directed inquiries to appropriate departments.
- Scheduled reservations and maintained an organized booking system.
- Assisted guests with check-in and check-out procedures efficiently.
- Provided information about hotel services and local attractions to guests.
- Scheduled appointments for clients, customers, and other visitors.
Receptionist
Sunbar Hotel
Myrtle Beach
05.2023 - 08.2023
- Welcomed guests and handled check-in and check-out procedures in a friendly and professional manner
- Managed reservations, room assignments, and payment processing
- Answered phone calls, emails, and guest inquiries promptly
- Provided information about hotel services, local attractions, and transportation
- Resolved guest issues and complaints efficiently to ensure a positive experience
- Maintained accurate guest records and coordinated with housekeeping and other departments
- Ensured a high level of customer service and adherence to hotel standards
Education
Bachelor's Degree, - Two Foreign Languages
Kazakh National Women’s Teacher Training University
Skills
- Communicative
- Responsible
- Fast learner
- Patient
- Friendly
- Problem solving
Languages
- Kazakh
- Russian
- English
Timeline
Receptionist
Uyut Hotel
06.2025 - Current
Receptionist
Kazzhol Park Almaty
06.2024 - 05.2025
Receptionist
Sunbar Hotel
05.2023 - 08.2023
Bachelor's Degree, - Two Foreign Languages
Kazakh National Women’s Teacher Training University