ASSETOU KOUYATE
Bronx,NY
Summary
Highly collaborative customer service professional focused on achieving results through effective team collaboration. Skilled in conflict resolution, excels in managing customer relationships and ensuring effective communication. Known for reliability and adaptability, consistently maintains high standards while addressing changing needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Booth
Whole Foods
11.2021 - Current
- Manage about over $5,000-$8,000 in cash and credit card transactions on a daily basics
- Support day to day operations for the store that generates about over $10,000 on a weekly basics
- Provide high-quality customer service, resolving inquiries related to pricing and product availability, contributing to overall customer satisfaction
- Send daily emails to co-workers and supervisors to give an overview of what happens at the desk on a daily
Finance Intern
JP Morgan Chase
07.2021 - 08.2021
- Collaborated with global team members via Zoom for assisting with cashier-related tasks in remote communication sessions
- Shadowed manager to understand how JP Morgan works as a company and grasped an understanding of Chase's Culture
- Researched, and created PowerPoint presentation about what I have learned about Chase to 10 people regarding JP Morgan's technology business
Cashier
Rye Playland
05.2021 - 08.2021
- Managed $200-$5,000 in cash transitions daily
- Helped customers navigate throughout the amusement park and find needed facilities
- Counted cash draw at the end of the shift and write down the amount of money that was made
Investment Banking Intern
Houlihan Lokey
03.2021 - 03.2021
- Conducted financial analysis of Nike and Crocs, by reviewing financial statements, cash flow, and market trends to assess the companies' financial health and identify potential investment opportunities for the company
- Evaluated historical trading prices to decide the best price to buy a stock
- Completed weekly project with other interns regarding making the best decision for the assign company
Education
Bachelor of Business Administration - Finance, Black and Latino Studies
Baruch College/ CUNY, Zicklin School of Business
New York, NY05.2026
Skills
- Microsoft Suite
- Excel
- Word
- PowerPoint
- Outlook
- Customer service
- Teamwork and collaboration
- Adaptability and flexibility
- Relationship building
Certification
Forage: Bank of America Investment Banking Experience, 11/23, Identified an ideal acquisition target for a client based on a SWOT analysis and assessment of their strategic criteria., Constructed a DCF model to calculate the implied equity and share value of the acquisition target., Completed a sensitivity analysis to illustrate how the target's valuation would change as variables change., Created a company profile summarizing all key information about the target.
Activities
National Honor Society, Bronx, Bronx, NY, 11/20, 06/22, Member, Met as a group once a month to get any updates and check-ins on academic goals and community service hours., Shown the values of leadership, scholarship, and character., Maintained the GPA of 3.0 and above every semester., Gained 160 community hours overall.
Languages
Spanish
Professional Working
Timeline
Customer Service Booth
Whole Foods
11.2021 - Current
Finance Intern
JP Morgan Chase
07.2021 - 08.2021
Cashier
Rye Playland
05.2021 - 08.2021
Investment Banking Intern
Houlihan Lokey
03.2021 - 03.2021
Forage: Bank of America Investment Banking Experience, 11/23, Identified an ideal acquisition target for a client based on a SWOT analysis and assessment of their strategic criteria., Constructed a DCF model to calculate the implied equity and share value of the acquisition target., Completed a sensitivity analysis to illustrate how the target's valuation would change as variables change., Created a company profile summarizing all key information about the target.
Bachelor of Business Administration - Finance, Black and Latino Studies
Baruch College/ CUNY, Zicklin School of Business
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