Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
AMSA (Advanced Medical Support Assistant)
Atlanta Veterans Affairs
11.2023 - Current
Facilitate appointment scheduling to ensure efficient patient flow.
Assist with patient intake processes, ensuring accurate record-keeping.
Support healthcare team with administrative tasks to enhance patient care experience.
Collect and update patient demographic information, verifying scanned and buffered insurance cards.)
Coordinate communication between medical staff and patients for improved service delivery.
Work in a proficient and self sufficient way, set priorities and organize the work in conformity with established process, policies, and regulations
Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
PCT (Patient CARE Technician) /Certified Nurse Aide
Northeast Georgia /Northside Hosp/ Nursing Home
10.2009 - 03.2023
Monitored vital signs and reported any changes to improve patient care.
Assisted patients with daily activities to ensure comfort and safety.
Documented patient information for maintaining accurate medical records.
Enhanced patient safety with regular checks and monitoring.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Enhanced patient satisfaction by providing compassionate and attentive care.
Communicated effectively with patients and families to provide information and reassurance.
Improved patient comfort by promptly responding to requests and concerns.
Education
Master of Science - Healthcare Administration
GEORGIA STATE UNIVERSITY
Atlanta, GA
05.2025
Bachelor's degree - Political Science, French
Georgia State University
Atlanta, GA
05-2017
Skills
Problem Solving
Organization skills
Communication skills
Data entry
Critical thinking
Customer service
Certification
Certified Nursing Assistant (CNA)
Basic Life Support Certification (BLS)
First Aid Certification
Languages
French
Native or Bilingual
FULANI
Native or Bilingual
SUSU
Native or Bilingual
WOLOF
Elementary
Timeline
AMSA (Advanced Medical Support Assistant)
Atlanta Veterans Affairs
11.2023 - Current
PCT (Patient CARE Technician) /Certified Nurse Aide
Advanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans HealthcareAdvanced Medical Support Assistant at Department of Veterans Affairs, Central TX Veterans Healthcare
VETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits AdminVETERAN CLAIMS EXAMINER INSURANCE at Department Of Veterans Affairs, Veterans Benefits Admin
Nephrology Social Worker at Children's Healthcare Of Atlanta At Egleston HospitalNephrology Social Worker at Children's Healthcare Of Atlanta At Egleston Hospital