Assia Vielma
Round Rock,TX
Summary
Very energetic and dependable, resulting in trustworthy relationships between fellow colleagues. Quick problem solver due to environmental factors, ensuring the Customer is always happy. Able to reach company goals, as far as memberships, and ensuring shelves are stocked minimizing out of stock costs.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Round Rock, TX
05.2025 - Current
- Supervised daily operations, ensuring compliance with company policies and standards.
- Resolved customer concerns efficiently to strengthen client relationships.
- Trained new employees on our protocols and customer service expectations.
- Coordinating our tasks per shift, ensuring everything is completed by the end of our shift.
- Monitored our inventory, coordinating restocking efforts to minimize shortages, as well as shrinkages.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Restaurant Hostess
Twin Peaks
Round Rock, TX
10.2024 - 03.2025
- Greeted and seated guests, ensuring a welcoming atmosphere and positive first impressions.
- Updating customers about promotions and deals, as well as introducing them to their waitress for the night.
- Answering phone calls made to restaurant, which consisted of any questions about hours of operation, wait times, and showings of games or fights. It’s important to make sure customer is satisfied before hanging up.
- Communication between colleagues is also important, to prevent overconsumption of alcohol, as well as preventing harassment.
- Being a fast problem solver is also vital, as it is a priority to make sure every customer is satisfied.
Manager of Client Services and Field Operations
Lala’s Contents and Restoration
Dallas, TX
05.2023 - 08.2024
- Responsible for creating itemized invoices that would be sent to customer’s insurance company to be billed.
- Contacting with customers about scheduling and daily updates on ongoing projects was upmost important to the company.
- Going through employee hours and payroll was also very important. Making sure time clocks were all accurate and the amount of employees per job site were all accurate, as far as subcontractors.
- Maintaining relations with adjusters was very important, therefore, scheduling lunches and meetings were very important.
- Responsible for organizing and getting permits per city was also very important, or else work could not be done.
Education
High School Diploma -
MacArthur High School
Irving, TX05.2022
Skills
Attention to detail
Complex Problem-solving
Invoicing
Digital literacy
Processes and procedures
Quality control
Prioritizing shrinkage
Outgoing personality
Timeline
Shift Supervisor
CVS Pharmacy
05.2025 - Current
Restaurant Hostess
Twin Peaks
10.2024 - 03.2025
Manager of Client Services and Field Operations
Lala’s Contents and Restoration
05.2023 - 08.2024
High School Diploma -
MacArthur High School