Astasha Richmond

• Delivered friendly, professional customer service by greeting customers, answering questions, and creating a positive shopping experience.
• Responded promptly to customer service inquiries, resolving questions and concerns to enhance customer satisfaction.
• Ensured merchandise was properly stocked, organized, and presented according to store standards.
• Assisted with maintaining overall store appearance, cleanliness, and safety to provide customers with a welcoming environment.
• Maintained clean, organized, and sanitary work areas by disinfecting high-touch surfaces and replenishing restroom supplies, ensuring a safe shopping environment.
• Collaborated with team members to streamline daily operations, ensuring customer service expectations were consistently met.

• Achieved and consistently exceeded sales goals while delivering exceptional customer experiences in a fast-paced, high-volume retail environment.
• Delivered professional, courteous, and respectful customer service while utilizing upselling, negotiation, and consultative sales techniques to increase revenue and profitability.
• Assisted customers in identifying and selecting products that aligned with their individual needs, preferences, and budgets while demonstrating extensive merchandise knowledge.
• Maintained comprehensive, up-to-date knowledge of products, pricing, promotions, and company offerings to provide accurate information to customers.
• Collaborated with team members to uphold company policies and customer service standards, fostering a positive and productive work environment.
• Implemented and monitored inventory and pricing directives, reviewing daily and weekly performance metrics to support key sales and operational objectives.
• Balanced customer satisfaction and sales objectives, enhancing overall store performance through attention to inventory accuracy and adherence to company standards.

• Maintained cleanliness and sanitation of guest rooms, residential spaces, and common areas by cleaning and disinfecting surfaces, changing linens, removing waste, and organizing assigned areas.
• Collaborated with three-person team to deliver high-quality cleaning and sanitation services for residential and commercial properties, consistently meeting service schedules.
• Followed established COVID-19 health and safety protocols, performing thorough sanitization and deep-cleaning procedures to maintain safe and hygienic environments.
• Demonstrated strong time-management, organization, teamwork, and attention-to-detail skills while completing multiple cleaning assignments within established deadlines.
• Provided professional customer service to over 30 clients monthly, identifying individual needs and coordinating with team to meet client expectations.

• Responded professionally to client requests, maintained service standards, and ensured properties were clean, organized, and ready for use, enhancing client experience.