Summary
Work History
Education
Skills
Timeline
Generic

Astaskia Masters

Humble,Tx

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Work History

Insurance Agent

Wawanesa General Insurance
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Negotiated contracts and terms of sale with potential customers.
  • Conducted annual reviews of existing policies to update information.
  • Finalized sales and collected necessary deposits.
  • Calculated premiums and established payment methods for sales.
  • Collected premiums on or before effective date of coverage.
  • Educated clients on insurance policies and procedures.
  • Discussed existing claims with underwriting department.

Debt Collection Specialist

FMA Alliance
  • Maintained high volume of calls and met demands of busy and productive group.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Documented customer payment interactions and account statuses for future reference.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Monitor AR aging reports and contact delinquent customer accounts for payment.
  • Patience and ability to manage stress.

Customer Relations Associate

Walmart
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Legal Assistant

Mostyn Law Firm
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Analyze spreadsheets regarding case status.

Education

High School Diploma -

Andy Dekaney High School
Houston, TX

Skills

  • Corrective Actions
  • Corporate Social Responsibility
  • Claims Information Gathering
  • Insurance Eligibility
  • Persuasive Negotiations
  • Customer Follow-Up
  • Administrative Support
  • Call Center Customer Service
  • MS Office Proficiency
  • Westlaw and LexisNexis
  • Sharepoint
  • ATO

Timeline

Insurance Agent

Wawanesa General Insurance

Debt Collection Specialist

FMA Alliance

Customer Relations Associate

Walmart

Legal Assistant

Mostyn Law Firm

High School Diploma -

Andy Dekaney High School

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Astaskia Masters