Christine Costello
Front Royal,VA
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and underwriters while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Results-driven insurance agent provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
7
7
years of professional experience
Work History
Insurance Agent
Virginia Farm Bureau Mutual Insurance
10.2018 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Created detailed reports for management to track performance and sales.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Generated leads through cold-calling, networking and other outreach methods.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Researched and identified potential new markets.
- Designed presentations and marketing materials to promote insurance products.
- Developed and implemented promotional strategies to increase customer base.
Member Service Specialist
Virginia Farm Bureau Mutual Insurance
05.2016 - 10.2018
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Responded to customer calls and emails to answer questions about products and services.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
- Completed training and worked effectively under high-pressure client services environments.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
Education
Warren County High School
Front Royal, VA06.1991
Skills
- Territory Expansion
- Information Updates
- Claims Reporting Systems
- Insurance Coverage Review
- Licensing Requirements
- Property Examination
- Sell Policies
- Providing Feedback
- Corrective Actions
- Collaborative Environments
- Referral Pipeline Maintenance
- Customer Follow-Up
- Property and Casualty Insurance Sales
- Life Insurance
- Quote Information
- Oral and Writing Communication
- Promotions and Marketing Strategies
- Customer Service and Assistance
- Client Needs Analysis
- New Client Acquisition
- Manage Renewals
Accomplishments
Snow Day Winner -2018, Silver Level New Agent 2019, New Agent of the Month -June 2020, Sportsmen Holiday Winner- 2020, Silver Level New Agent- 2020, Snow Day Winner- 2021, Sportmen's Holiday Winner- 2021, State Career Agent of the Month 3rd runner up -June 2022, Region 3 Career Agent of the Month 1st runner up- June 2022, Sportmen's Holiday Winner- 2022, Gold Level Career Agent -2022, Snow Day Winner- 2023, Region 3 Career Agent 1st runner up -June 2023, State Career Agent of the Month 3rd runner up -June 2023 Winner's Challenge Winner -2022, Million Dollar Ring Qualifier- 2022, 8,000,000 Club Qualifier- 2022
Timeline
Insurance Agent
Virginia Farm Bureau Mutual Insurance
10.2018 - Current
Member Service Specialist
Virginia Farm Bureau Mutual Insurance
05.2016 - 10.2018
Warren County High School
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