Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zachary Heffner

Apex,NC

Summary

I am a determined, hard worker who is ready to take on a challenge! Skilled team player with strong background in social environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good communication skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Policy Analyst

NC Farm Bureau Mutual Insurance
09.2024 - Current
  • Recommended updates to current training documentation and policies.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Demonstrated communication, prioritization and time management skills.

Realtor

Caul Group Residential
10.2023 - 04.2024
  • Regularly exceed targets related to call volume and customer satisfaction by building relationships with clients.
  • Conducted cold calling to support lead generation activities.
  • Meet with prospective clients at their requested property. Build rapport and show porperty.

Product Specialist

John Hiester Chrysler Dodge Jeep Ram of Lillington
05.2020 - 09.2023
  • Evaluate customer needs throughout all phases of the sales process.
  • Accompany customers on test drives, collecting identification and insurance information beforehand
  • Supported lead generation activities to gather customer email and telephone data, conducted cold calling, and followed-up on customers following sales consultations
  • Build relationships with new and repeat customers to expand the dealership’s customer base.
  • Educate customers on financing options, vehicles features, and benefits, coordinate deals with the dealership’s financing team, and accompany buyers on 24 test drives per month

Education

Bachelor of Science - Applied Economics

Virginia Tech
Blacksburg, VA
12-2022

Skills

  • Communication Skills
  • Problem Solving
  • Attention to Detail
  • Team Leadership

Certification

Real Estate License Superior School of Real Estate October 2023


Timeline

Policy Analyst

NC Farm Bureau Mutual Insurance
09.2024 - Current

Realtor

Caul Group Residential
10.2023 - 04.2024

Product Specialist

John Hiester Chrysler Dodge Jeep Ram of Lillington
05.2020 - 09.2023

Bachelor of Science - Applied Economics

Virginia Tech

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