Astine Kirakosyan
17717 Tribunal St,CA
Summary
Dynamic and empathetic professional with proven expertise in behavioral interventions and problem-solving. Achieved high satisfaction rates as a Customer Service Representative at Americana Ingredients by efficiently resolving customer issues. Skilled in assessment & observation, demonstrated through impactful work with autistic children, enhancing their social and communication skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Americana Ingredients
Sun Valley, CA
04.2018 - 01.2025
- Provided exceptional service by assisting customers with inquiries, complaints, and product or service information, ensuring a positive experience with the brand.
- Resolved customer issues efficiently through various communication channels (phone, email, chat), achieving a high satisfaction rate.
- Processed orders, returns, and exchanges, ensuring all transactions were accurate and completed in a timely manner.
- Maintained in-depth knowledge of company products, policies, and promotions to effectively address customer concerns and provide solutions.
Behavior Therapist
Lala Armeghanian
Glendale
04.2015 - 01.2018
- Worked one-on-one with autistic children to develop social, communication, and daily living skills.
Behavior Therapist
Hasmik Chamichyan
Glendale, CA
11.2014 - 01.2018
- Worked one-on-one with autistic children to develop social, communication, and daily living skills.
Education
Bachelor - Psychology
Kh. Abovyan Armenian State Pedagogical University
Yerevan ,ArmeniaSkills
- Assessment & Observation
- Behavioral Interventions
- Problem-Solving
- Empathy
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Russian
Native or Bilingual
Software
Microsoft Office Suite
Google Workspace
Excel
Quickbooks
Timeline
Customer Service Representative
Americana Ingredients
04.2018 - 01.2025
Behavior Therapist
Lala Armeghanian
04.2015 - 01.2018
Behavior Therapist
Hasmik Chamichyan
11.2014 - 01.2018
Bachelor - Psychology
Kh. Abovyan Armenian State Pedagogical University
Quote
"The only way to do great work is to love what you do."
Steve Jobs