Astine Kirakosyan
17717 Tribunal St,CA
Summary
Dynamic and empathetic professional with proven expertise in behavioral interventions and problem-solving. Achieved high satisfaction rates as a Customer Service Representative at Americana Ingredients by efficiently resolving customer issues. Skilled in assessment & observation, demonstrated through impactful work with autistic children, enhancing their social and communication skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Americana Ingredients
04.2018 - 01.2025
- Provided exceptional service by assisting customers with inquiries, complaints, and product or service information, ensuring a positive experience with the brand.
- Resolved customer issues efficiently through various communication channels (phone, email, chat), achieving a high satisfaction rate.
- Processed orders, returns, and exchanges, ensuring all transactions were accurate and completed in a timely manner.
- Maintained in-depth knowledge of company products, policies, and promotions to effectively address customer concerns and provide solutions.
Behavior Therapist
Lala Armeghanian
04.2015 - 01.2018
- Worked one-on-one with autistic children to develop social, communication, and daily living skills.
Behavior Therapist
Hasmik Chamichyan
11.2014 - 01.2018
- Worked one-on-one with autistic children to develop social, communication, and daily living skills.
Education
Bachelor - Psychology
Kh. Abovyan Armenian State Pedagogical University
Yerevan ,ArmeniaSkills
- Assessment & Observation
- Behavioral Interventions
- Problem-Solving
- Empathy
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Russian
Native or Bilingual
Software
Microsoft Office Suite
Google Workspace
Excel
Quickbooks
Timeline
Customer Service Representative
Americana Ingredients
04.2018 - 01.2025
Behavior Therapist
Lala Armeghanian
04.2015 - 01.2018
Behavior Therapist
Hasmik Chamichyan
11.2014 - 01.2018
Bachelor - Psychology
Kh. Abovyan Armenian State Pedagogical University
Quote
"The only way to do great work is to love what you do."
Steve Jobs
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