Astou Mboup
The Bronx,NY
Summary
An outgoing server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of the menu to make recommendations. Always looking to grow and learn more.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Server/Cashier
Jimmy's Grand Cafe
The Bronx, New York
03.2024 - Current
- Provided friendly and efficient service to guests in a fast-paced environment.
- Took accurate food and drink orders from customers at tables.
- Processed customer payments efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining area throughout shifts.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Upsold daily specials to enhance guest dining experiences effectively.
- Recommended desserts, appetizers, and specialty drinks to enhance guest satisfaction and optimize sales.
- Trained new servers on menu items and service standards to ensure consistent service quality.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared drinks according to standard recipes.
Hostess/Server
Benihana
New York, New York
06.2023 - 11.2024
- Greeted guests warmly upon arrival, ensuring a welcoming atmosphere.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservations efficiently, optimizing seating arrangements for customer flow.
- Handled guest inquiries and concerns with professionalism and courtesy throughout service.
- Trained new hostesses on procedures and customer service standards for consistent service.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Provided excellent customer service to ensure satisfaction.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Delivered food orders promptly and courteously.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server/Retailer/Barista
Le Pain Quotidian
New York, New York
03.2021 - 04.2023
- Provided exceptional customer service by anticipating guest needs and preferences.
- Provided excellent customer service to ensure satisfaction.
- Resolved guest complaints promptly to maintain satisfaction levels.
- Utilized knowledge of seasonal menu items and promotions to drive effective upselling.
- Trained new staff on menu offerings and service standards to ensure consistent customer experience.
- Facilitated training sessions for new servers to improve service skills and team performance.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Barista
Jazzy Joes
New York, NY
02.2020 - 02.2021
- Prepared a variety of coffee beverages following standard recipes.
- Assisted customers with menu selections and provided excellent service.
- Tailored drink orders to customer preferences, showcasing adaptability and meticulous attention to detail.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Managed cash register operations to ensure correct transactions accurately during busy shifts.
- Monitored inventory levels and coordinated timely restocking to maintain efficient operations.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
Education
Psychology
Morrisville State College
Morrisville, NY05-2021
High School Diploma -
H.E.R.O Highschool
The Bronx, NY06-2019
Skills
- Point-of-sale operation
- Menu knowledge
- Upselling techniques
- Customer engagement
- Team collaboration
- Effective communication
- Time management
- Strong work ethic
- Bilingual communication
Languages
English
Native/ Bilingual
Wolof
Professional
Accomplishments
- Top Sales Server
- Leadership Recognition
Timeline
Server/Cashier
Jimmy's Grand Cafe
03.2024 - Current
Hostess/Server
Benihana
06.2023 - 11.2024
Server/Retailer/Barista
Le Pain Quotidian
03.2021 - 04.2023
Barista
Jazzy Joes
02.2020 - 02.2021
Psychology
Morrisville State College
High School Diploma -
H.E.R.O Highschool