Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Janessa Monis

Green Cove Springs,FL

Summary

Hardworking, dynamic professional with experience in fast-paced restaurant environments. Skilled in time management and team collaboration, ensuring timely service and customer satisfaction during peak hours. Proactive and adaptable, known for strong customer service, and problem resolution abilities. Experienced in addressing guest inquiries.

Overview

3
3
years of professional experience

Work History

Server/Cashier

Planet Smoothie
Fleming Island, Florida
08.2023 - Current
  • Prepared smoothies and bowls to meet customer preferences and specifications.
  • Provided excellent customer service by engaging with patrons and addressing inquiries.
  • Operated point-of-sale system for accurate order processing and payments.
  • Took orders from customers accurately and in a timely manner.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Provided excellent customer service to ensure satisfaction.

Restaurant Hostess

Hurricane Grill & Wings
Fleming Island, Florida
12.2022 - 01.2023
  • Greeted and seated guests promptly and courteously.
  • Handled customer inquiries and provided accurate information.
  • Managed reservation system to ensure smooth guest flow.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Monitored wait times and communicated with guests effectively.

Server/Hostess/Cashier

Roberto's Bistro
Fleming Island, Florida
09.2022 - 11.2022
  • Provided exceptional customer service in fast-paced restaurant environment.
  • Managed customer orders and ensured timely delivery of meals.
  • Collaborated with kitchen staff to maintain food quality and presentation.
  • Handled cash transactions and processed payments accurately.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.

Education

High School Diploma -

Fleming Island High School
Fleming Island, FL
05-2025

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Cash handling
  • Problem resolution
  • Point-of-sale operation
  • Communication skills
  • Adaptable mindset
  • Positive guest interactions
  • Positive and professional
  • Strong work ethic
  • Memory retention

Affiliations

  • National Art Honors Society Club at Fleming Island High School
  • Interior decorating at Orange Park Hospital
  • Catering for a wedding

Languages

English
Native/ Bilingual
American Sign Language
Limited

Accomplishments

  • Received a scholarship based on academic merit

Timeline

Server/Cashier

Planet Smoothie
08.2023 - Current

Restaurant Hostess

Hurricane Grill & Wings
12.2022 - 01.2023

Server/Hostess/Cashier

Roberto's Bistro
09.2022 - 11.2022

High School Diploma -

Fleming Island High School

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