Astrid Andrade
Glen Cove,New York
Summary
Dynamic and detail-oriented professional with experience at Starbucks and Barnes and Noble College. Recognized for exceptional time management and fostering a friendly atmosphere, I excel in enhancing customer satisfaction and team collaboration. Proven ability to resolve issues efficiently while maintaining organized operations and driving sales through strong interpersonal skills.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Greenvale, NY
07.2023 - 03.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Sales Associate
Tilly's Clothing Store
Garden City, NY
07.2021 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
General Merchandise Supervisor
Barnes and Noble College
Lynchburg, VA
08.2021 - 01.2023
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Assisted customers in locating desired items, offering knowledgeable recommendations based on their needs or preferences when necessary.
- Enhanced store layout for optimal product visibility and customer convenience.
- Maintained an organized stockroom, implementing efficient systems for receiving shipments and replenishing inventory on the sales floor quickly.
Education
Queensborough Community College
Oakland Gardens, NYHigh School Diploma -
Glen Cove High School
Glen Cove, NY2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Timeline
Barista
Starbucks
07.2023 - 03.2025
General Merchandise Supervisor
Barnes and Noble College
08.2021 - 01.2023
Sales Associate
Tilly's Clothing Store
07.2021 - 08.2023
Queensborough Community College
High School Diploma -
Glen Cove High School