Astrid Castillo
New York
Summary
Healthcare administrative professional with over 4 years of patient care experience. Strong background in registration, insurance verification, billing, and other medical office duties. Efficient, detail-oriented, and recognized for strong and compassionate communication skills. All while operating and thriving in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
JAG PHYSICAL THERAPY
06.2025 - Current
- Scheduled patient appointments and managed daily calendar efficiently.
- Assisted patients with insurance verification and benefit inquiries.
- Maintained accurate patient records in electronic health record systems.
- Verified insurance information, collected payments, and scheduled appointments.
- Reviewed prior authorization requests for compliance with insurance policies.
- Documented authorization decisions in electronic health record systems.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
Patient Care Representative
Jersey City Medical Center
Jersey City, NJ
05.2022 - 04.2025
- Registration and Billing for Speech/Audiology Department
- Scheduling (Modified Barium Swallow) procedures
- Handling Medical Records
- Ordering Medical Supplies
- PT/ OT/ ST Work queues
- Verifying Insurance
- Submitting Prior Authorizations to insurances
- Training New Employees
- Billing for Physical, Occupational and Speech Therapy
Patient Care Representative
Summit Health City MD
Jersey City, NJ
02.2021 - 04.2022
- Check Patients In/Out
- Collect Co-Payments
- Scanning, updating and Filing Medical Records
- Answering Phone calls
- Updates patient information including demographics, insurance, HIPAA forms and financial waivers
Medical Receptionist
Hackensack Asthma and Allergy
Hackensack, NY
04.2020 - 01.2021
- Check Patients In/Out
- Collect Co-Payments
- Billing
- Scheduling/Canceling Appointments
- Scanning, updating and Filing Medical Records
- Answering Phone calls
Education
High School Diploma -
Democracy Prep Charter High School
New York01.2018
Skills
- Microsoft Office Suite
- Cerner EMR
- EPIC EMR
- ATHENA EMR
- PROMT EMR
Timeline
Patient Service Representative
JAG PHYSICAL THERAPY
06.2025 - Current
Patient Care Representative
Jersey City Medical Center
05.2022 - 04.2025
Patient Care Representative
Summit Health City MD
02.2021 - 04.2022
Medical Receptionist
Hackensack Asthma and Allergy
04.2020 - 01.2021
High School Diploma -
Democracy Prep Charter High School