Astrid Diaz
Maryville,TN
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Contractor/Vendor Set Up Specialists
Clayton Homes
Maryville, TN
05.2021 - 12.2023
- Assisted in the preparation of construction contracts and agreements, ensuring accuracy and compliance with applicable laws separate according to each state.
- These contractors/vendors work via our home centers across the country, anywhere from transporting our homes to the site, starting land set up to seeing it through to the end of the setup, and making the home ready for buyers to move in.
- Collected banking documentation to allow for ACH payments for contractors & vendors.
Remarketing Field Coordinator
Vanderbilt Mortage & Finance Inc / Clayton Homes
Maryville, TN
01.2020 - 05.2021
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Work closely with Asset Managers & title companies in preparing & reviewing all closing documents to make sure all requirements & needs are executed correctly & timely. Notarize all closing documents.
- Track & update inventory in the system when homes have been sold.
FHA Title II Loan Processor
Vanderbilt Mortgage & Finance Inc / Clayton Homes
Maryville, TN
01.2017 - 01.2020
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Performed detailed calculations to verify income, assets, liabilities, and other data provided by applicants. Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Submitted loan applications to the underwriting department for review and approval process.
- Reviewed appraisals to ensure the accuracy of value estimates.
- Collaborated with underwriters to resolve any discrepancies in the applicant's financial profile or documentation issues.
- Updated customers regularly on status of their loans throughout the processing period. Provided excellent customer service while responding promptly to inquiries from applicants.
- Calculated income, assets and liabilities to meet lender requirements.
Customer Service Representative
Vanderbilt Mortgage & Finance Inc / Clayton Homes.
Maryville, TN
01.2016 - 01.2017
- Answered incoming calls, provided frontline support & provided accurate information regarding their loan.
- Provided excellent customer service to resolve customer complaints promptly. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with any & all loan questions & payments. Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Appointments & Medical Collections Specialist
Knoxville Orthopedic Clinic
Knoxville, TN
09.2011 - 12.2015
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Reviewed and processed patient accounts for collections purposes.
- Analyzed unpaid medical bills and determined appropriate collection action.
- Organized and updated files, documents, and records about individual bankruptcy cases.
Skills
- Bilingual- Fluent in Spanish
- Excellent multi-tasking
- Interface well with all team members
- Work well in a fast-paced environment
- Computer Literacy: Word, Excel, Outlook Global/AS400, Link & Calyx
Certification
Certified State of TN Notary
Timeline
Contractor/Vendor Set Up Specialists
Clayton Homes
05.2021 - 12.2023
Remarketing Field Coordinator
Vanderbilt Mortage & Finance Inc / Clayton Homes
01.2020 - 05.2021
FHA Title II Loan Processor
Vanderbilt Mortgage & Finance Inc / Clayton Homes
01.2017 - 01.2020
Customer Service Representative
Vanderbilt Mortgage & Finance Inc / Clayton Homes.
01.2016 - 01.2017
Appointments & Medical Collections Specialist
Knoxville Orthopedic Clinic
09.2011 - 12.2015