Astrid Flores
Downey ,CA
Summary
Driven Branch Manager with a proven track record at OneMain Financial, enhancing sales by developing strategies that increased annual sales and improved team talent through effective hiring and coaching. Expert in relationship building and account review, adept at streamlining processes and achieving compliance goals. Skilled in both customer service and collections, ensuring comprehensive financial solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Manager
OneMain Financial
Long Beach, CA
06.2023 - 08.2024
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- kept up to date on collecting practices to help meet delinquency goals as much as lending goals
Senior Personal Loan Specialist
OneMain Financial Services
Downey, CA
09.2019 - 06.2023
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Negotiated loan terms and conditions with customers to secure best deal.
- Compiled closing packages for drafting and presentation accuracy.
Personal Loan Specialist
Oportun
Compton, CA
09.2015 - 09.2019
- Assessed loan portfolios for compliance with underwriting policies.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Monitored pipelines to track and log status of loans.
- Assisted customers with completing loan applications and other paperwork.
- Processed loan applications and monitored progress from start to finish.
Education
High School Diploma -
Columbus Continuation High School
Downey, CA06.2011
Skills
- Relationship building and management
- Sales professional
- Account Review
- Customer Service
- Coaching and Mentoring
- Collections Specialist
Certification
Life & Health Insurance License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Branch Manager
OneMain Financial
06.2023 - 08.2024
Senior Personal Loan Specialist
OneMain Financial Services
09.2019 - 06.2023
Personal Loan Specialist
Oportun
09.2015 - 09.2019
High School Diploma -
Columbus Continuation High School