Astrid Flores Moreno
Brea,USA
Summary
Bilingual retail management professional with 15+ years of experience leading front-end operations, financial accountability, and customer service excellence in high-volume grocery environments. Skilled in team development, cash handling, bookkeeping, and client relations. Recognized for improving operational efficiency, maintaining audit compliance, and driving customer satisfaction scores. Known for effective communication and critical thinking, driving operational success through staff training and development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cashier
Ralphs
Brea, USA
01.2023 - Current
- Provide excellent customer service and support for front-end operations
- Process transactions accurately while maintaining a friendly, professional demeanor
Front End Manager
Ralphs
Orange, USA
01.2016 - 12.2019
- Managed, trained, and supervised front-end team of clerks, cashiers, and managers
- Oversaw all cash handling transactions and balanced registers daily
- Served as acting assistant manager in leadership absences
- Improved customer service satisfaction scores by coaching employees
Sales Manager
Ralphs
Orange, USA
09.2014 - 01.2016
- Supervised courtesy clerks, cashiers, and service desk staff to ensure quality service
- Processed refunds, exchanges, and financial transactions (lottery, Western Union, money orders)
- Managed store closing procedures, including fund security and register audits
- Supported Front-End Manager to achieve Q-Vision and OSAT results
Head Bookkeeper
RGC
Orange, USA
09.2010 - 09.2014
- Balanced store accounts and reconciled daily sales reports
- Audited company bank statements and resolved discrepancies
- Managed inventory control of tickets, postage, and promotional items
- Prepared payroll, labor, and financial reports for management
Clerk Roles (Courtesy, Combo, Produce, Floral)
Ralphs
Orange, USA
07.2008 - 09.2010
- Supported front-end operations as cashier backup and courtesy clerk
- Maintained back-stock organization and ISO product ordering
- Managed floral department ordering and displays during high-demand seasons
Education
Bachelor of Science - Child and Adolescent Studies, Emphasis: Family and Community Context
California State University, Fullerton
Fullerton, CA05.2026
Associate of Science - Human Services
Cypress College
Cypress, CA05-2024
Mandated Reporters Training - Fullerton, CA
Talk About Abuse To Liberate Kids Inc. (TAALK)
Fullerton, CA05-2023
Sexual Harassment Training - Fullerton, CA
Talk About Abuse To Liberate Kids Inc. (TAALK)
Fullerton, CA05-2023
Associate’s Degree - Liberal Arts & Sciences
Cypress College
Cypress, CA05-2022
High School Diploma - Los Alamitos, CA
Los Alamitos High School
Los Alamitos, CA06-2009
Skills
- Critical thinking
- Retail & Front-End Management
- Cash Handling & Bank Reconciliation
- Payroll & Bookkeeping
- Customer Service & Client Relations
- Community engagement
- Staff Training & Development
- SPSS
- Internal Auditing & Compliance
- Microsoft Word
- Microsoft Excel
- Multitasking and organization
- Bilingual: English & Spanish
Training
- Talk About Abuse to Liberate Kids Inc. (TAALK), April 16, 2023
Languages
- English
- Spanish
Certification
Brea Community Center- 2022
Higher Ground Youth and Family Services (Anaheim)- 2025
Timeline
Cashier
Ralphs
01.2023 - Current
Front End Manager
Ralphs
01.2016 - 12.2019
Sales Manager
Ralphs
09.2014 - 01.2016
Head Bookkeeper
RGC
09.2010 - 09.2014
Clerk Roles (Courtesy, Combo, Produce, Floral)
Ralphs
07.2008 - 09.2010
Bachelor of Science - Child and Adolescent Studies, Emphasis: Family and Community Context
California State University, Fullerton
Associate of Science - Human Services
Cypress College
Mandated Reporters Training - Fullerton, CA
Talk About Abuse To Liberate Kids Inc. (TAALK)
Sexual Harassment Training - Fullerton, CA
Talk About Abuse To Liberate Kids Inc. (TAALK)
Associate’s Degree - Liberal Arts & Sciences
Cypress College
High School Diploma - Los Alamitos, CA
Los Alamitos High School
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