Astrid Fregoso
Green Bay,WI
Summary
Strong customer focused individual with exceptional interpersonal skills seeking a position in an office environment, using technical and customer service skills to support customers, peers and the entire organization.
Overview
8
8
years of professional experience
Work History
Life Enrichment Assistant
Eden Vista the Court
Green Bay, WI
10.2020 - Current
- Assist in maintaining accurate records of resident participation, progress, preferences, and concerns.
- Giving residents emotional comfort and support when needed.
- Improve daily living skills, and expand personal interests.
- Provide/Assist with transportation for regular or special outings.
Debt Collector
Credit Service International
Green Bay, WI
08.2023 - 03.2024
- Negotiated payment plans with debtors, ensuring compliance with financial regulations and company policies.
- Maintained records of debtor interactions and payment statuses.
- Utilized skip tracing techniques to locate debtors and initiate contact.
- Provided exceptional customer service while handling sensitive financial information.
Dietary Aide
Bishops Court
Green Bay, WI
11.2018 - 10.2020
- Responsible for house keeping and ensuring work place was free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Ensure working area was sterilized and within cleaning protocol.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, and contributing to a smooth-running operation.
Manager
Smart Cow
Green Bay, WI
08.2016 - 10.2018
- Accomplished multiple tasks within established due date.
- Schedule rescource management for employees.
- Managed inventory.
- Managed and counted the profits at the end of every shift.
Education
High School Diploma -
East High School
Green Bay, WI06.2018
Skills
Detail Oriented
Customer Service
Time management
Problem solving
Emotional intelligence
Languages
Spanish
Native or Bilingual
Timeline
Debt Collector
Credit Service International
08.2023 - 03.2024
Life Enrichment Assistant
Eden Vista the Court
10.2020 - Current
Dietary Aide
Bishops Court
11.2018 - 10.2020
Manager
Smart Cow
08.2016 - 10.2018
High School Diploma -
East High School