Astrid Martig
Goshen,USA
Summary
Results-driven banking professional with extensive experience in retail banking operations, team leadership, and client relationship management. Proven track record of driving branch performance, exceeding sales targets, and delivering exceptional customer service in high-volume environments. Skilled in coaching and developing teams, managing risk and compliance, and implementing strategies to grow deposits, loans, and overall profitability. Seeking to leverage leadership expertise and operational excellence as a Branch Manager at JPMorganChase.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Acting Branch Manager /Assistant Vice President
M&T Bank
Monsey, New York
01.2026 - Current
- Drove branch performance by consistently meeting or exceeding sales, deposit, and lending targets
- Led, coached, and developed team members to achieve high performance and deliver exceptional customer service
- Managed a portfolio of 50 business clients, delivering tailored financial solutions and maintaining strong, long-term relationships
- Built close partnerships with internal business units, including, Merchant Services and Treasury Management, to provide integrated client solutions
- Ensured strict adherence to risk, compliance, and regulatory standards in all branch operations
- Fostered a customer-centric culture focused on deepening relationships and improving client satisfaction
- Utilized data and performance metrics to identify growth opportunities and optimize branch results
- Strengthened community presence through local engagement and business development initiatives
- Demonstrated strong operational management, including oversight of daily branch activities, staffing, and service quality
- Promoted collaboration across departments to enhance efficiency and deliver seamless client experiences
- Supported senior leadership by reviewing and prioritizing strategic initiatives.
- Collaborated with BBRM to deepen and uncover business relationships.
Assistant Branch Manager
M&T Bank
Goshen, New York
01.2025 - 12.2025
- Supervised branch personnel and operations in the absence of the branch manager, keeping operations and workflows running smoothly.
- Performed business account openings, maintenance and consistent outreach to deepen business relationships.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Collaborated with internal teams, including mortgage, investment, and underwriting department, to provide holistic financial solutions.
- Delegated tasks to employees and examined work for accuracy, neatness and timeliness.
- Designed sales and service strategies to improve revenue and retention.
- Established and built customer relationships through targeted outreach.
- Maximized sales potential by training new members in operations, products and sales strategies.
- Demonstrated expertise and reasoned guidance regarding financial planning, bank products, lines of credit, and account options.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Universal Banker / Certified Notary Public
M&T Bank
Goshen, New York
02.2024 - 12.2024
- Coordinated with coworkers to streamline operational processes and improve customer service.
- Performed notarisations and balanced daily cash deposits and bank vault inventory.
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
- Developed and executed strategies for customer retention and acquisition.
- Conducted regular review appointments with clients to assess their needs and adjust services accordingly.
- Prepared and presented strategies for growth opportunities to management.
- Provided expert financial advice to clients, enhancing their decision-making process.
- Ensured compliance with regulatory standards and company policies in all client interactions.
- Collaborated with internal teams, including mortgage, fraud department and investment advisors to provide holistic financial solutions.
Counselor
FT Academy of the Arts
New York, NY
02.2012 - 01.2024
- Supported students' academic, personal, social, and career development to maximize success and well-being.
- Provided individual/group counseling, academic planning, crisis intervention and college/career guidance
- Fostered a positive, safe school environment.
- Collaborated with staff and families, and acted as advocates for student rights.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Engaged students by fostering greater sense of community and serving as role model, educator and mentor to undergraduates.
- Differentiated instruction according to student skill level.
Assistant Manager
THE FASHION Store, Inc
Heide, Germany
06.2009 - 12.2011
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Participated in training and managing new hires to bring new team members up to speed.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Created and managed budgets for travel, training, and team-building activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Resolved customer inquiries and complaints requiring management-level escalation.
Team Lead / Manager on Duty
The Drugstore Company
Heide, Germany
01.2008 - 04.2009
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Delegated daily tasks to team members to optimize group productivity.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with management team to implement new work procedures or policies.
- Monitored team progress and enforced deadlines.
Associate
The Drugstore Company
Heide, Germany
03.2007 - 12.2007
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Managed cash handling procedures, ensuring accuracy in transactions.
- Analyzed key performance indicators to identify effective strategies.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
Bachelor of Arts - History, Psychology and Physiology
College of Arts Hannover
Hannover, Germany05.2009
High School Diploma -
Heide-Ost Highschool
Heide, Germany05.2003
Skills
- Relationship building and management
- Business development
- Coaching and Mentoring
- Commercial lending
- Cross-selling products
- Time Management
- Operational efficiency
- Risk mitigation
- Client retention
- Branch service quality
Certification
- Certified Notary Public
- Columbia University, Economics of Money and Banking
- Rice University, Relationship Management
- CFI, FinTech Industry Professional
- University of Glasgow, MBA Essentials
- Wharton University of Pennsylvania, Corporate Finance and Business Strategies
- IBM, Business Intelligence Essentials
- University of London, Operations Systems Excellence
- New York Institute of Finance, Credit Risk Management
- John Hopkins University, Managing Data Analysis
- Yale University, Creating Change through Social Entrepreneurship
Accomplishments
• 2025 Sales Excellence Award
• 2025 Top 1% Banker within nationwide footprint
• 2025 Lending & Deepening Relationship Champion
• 2025 Partner Alignment Champion
• 2025 Nominated by Regional Market Manager for Financial Advisor Evolve Program
• 2025 Nominated by Regional Market Manager as Mentor in Nationwide UB Mentorship Program to coach under-performing bankers
• 2024 - 2026 Board Committee and Mentor in Multi-Region-Mentorship-Program
• 2024 & 2025 Lead Management Champion with over 1000 completed appointments
• 2024 Primacy and Account Retention Champion with 100% Achievement
• 2025 Top 1% Banker within nationwide footprint
• 2025 Lending & Deepening Relationship Champion
• 2025 Partner Alignment Champion
• 2025 Nominated by Regional Market Manager for Financial Advisor Evolve Program
• 2025 Nominated by Regional Market Manager as Mentor in Nationwide UB Mentorship Program to coach under-performing bankers
• 2024 - 2026 Board Committee and Mentor in Multi-Region-Mentorship-Program
• 2024 & 2025 Lead Management Champion with over 1000 completed appointments
• 2024 Primacy and Account Retention Champion with 100% Achievement
Affiliations
- American Bankers Association
- National Notary Association
- Society of Actuaries
- BNI
Languages
German
Native/ Bilingual
English
Native/ Bilingual
Timeline
Acting Branch Manager /Assistant Vice President
M&T Bank
01.2026 - Current
Assistant Branch Manager
M&T Bank
01.2025 - 12.2025
Universal Banker / Certified Notary Public
M&T Bank
02.2024 - 12.2024
Counselor
FT Academy of the Arts
02.2012 - 01.2024
Assistant Manager
THE FASHION Store, Inc
06.2009 - 12.2011
Team Lead / Manager on Duty
The Drugstore Company
01.2008 - 04.2009
Associate
The Drugstore Company
03.2007 - 12.2007
Bachelor of Arts - History, Psychology and Physiology
College of Arts Hannover
High School Diploma -
Heide-Ost Highschool