Astrid Ramos
Boerne
Summary
Astrid Ramos is a bilingual marketing and customer service practitioner with 14 years of experience in sales, marketing and customer service.
Overview
2
2
Languages
21
21
years of professional experience
Work History
Director of Business & Social Media
CT Home Designs
San Antonio
06.2026 - Current
- Created engaging content for social media platforms, including Twitter, Instagram, Facebook, and LinkedIn.
- Oversaw daily operations and coordinated scheduling of posts across multiple channels, ensuring consistent brand messaging.
- Analyzed audience engagement metrics to optimize content strategies.
- Conducted market research to identify trends and uncover new business opportunities.
- Implemented sales strategies that boosted client engagement and retention.
Substitute Teacher
Kokua Education
09.2025 - Current
- Accepted and managed teaching assignments across various school districts, demonstrating flexibility and adaptability to meet immediate educational needs.
- Provided emergency support for classrooms in public and private schools, covering long-term absences and facilitating smooth transitions during staffing changes.
- Delivered engaging lessons to diverse student groups in various subjects.
- Managed classroom behavior and maintained a positive learning environment.
- Collaborated with teachers to develop instructional materials and lesson plans.
Front Desk-Team Admin-Order Processing-Payments
Priority Settlement Group of Texas
San Antonio
09.2024 - 12.2024
- Managed front desk operations, facilitating receipt and dispatch of new orders.
- Handled incoming phone calls and performed light escrow assistant duties to support overall team efficiency.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Sales Consultant
M/I Homes
06.2023 - 09.2024
- Selling new homes in a community.
- Assisted clients with paperwork to facilitate smooth transition into new homes.
- Built residential properties, ensuring quality and adherence to client specifications.
Office Manager
New Day Floors LLC
03.2022 - 06.2023
- Processed payroll for employees, ensuring timely and accurate compensation
- Ordered materials and flooring to maintain inventory and support projects
- Provided customer service support, resolving inquiries and enhancing customer satisfaction
Credit Repair Specialist
Credit Repair/Bradley Lead Group
01.2022 - 03.2022
- Helping customers fix their bad credit through the removal of inaccurate, negative information on your credit reports.
- Analyzed clients' credit reports to identify issues and discrepancies.
- Developed personalized credit repair strategies for diverse client needs.
- Educated clients on credit management and improvement techniques.
Team Lead - In Person Support
Uber Technologies
San Antonio
08.2017 - 06.2020
- Educated new driver-partners on economic opportunities available through the platform.
- Provided exceptional support to existing driver-partners.
- Guided driver-partners in troubleshooting issues, enhancing their overall experience.
- Stay up to date on new Uber policies, procedures and programs.
- Collaborated with driver operations team to optimize support processes for improved partner satisfaction.
- Assisted with local Uber events, partnerships and activities.
- Assisted with administrative tasks in California
Partner Driver
Uber Technologies
San Antonio
12.2016 - 07.2017
- Ensured safe and reliable transportation for passengers as an Uber driver.
- CA
- Developed strategic partnerships to enhance service offerings and market reach.
- Led cross-functional teams to align business goals with operational initiatives.
- Analyzed market trends to inform decision-making and strategic planning efforts.
Customer Service/Front Desk
MV Insurance Solutions
San Antonio
05.2016 - 12.2016
- Processed payments and managed administrative tasks to ensure smooth operations.
- Researched and negotiated better rates for new and established customers to enhance service offerings.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
On Call Substitute/Teacher Assistant, Office Assistant
SOS Substitute Personal/Jubilee Academics
San Antonio
11.2015 - 04.2016
- Delivered instructional support as a substitute teacher for Athlos Charter Schools, maintained classroom management, and ensured educational continuity.
- Implemented lesson plans and classroom activities for diverse student groups.
- Managed classroom behavior and maintained a positive learning environment.
- Collaborated with teachers to support curriculum goals and student needs.
Bilingual Community Educator/Marketer
Smile Magic Dentistry and Braces
San Antonio
11.2015 - 04.2016
- Developed targeted marketing strategies to effectively promote dental services, increasing community awareness.
- Collaborated with local schools to promote dental health initiatives and resources.
- Facilitated workshops on oral health and hygiene for diverse audiences.
- Educated community, especially kids, on the importance of healthy smiles through engaging workshops and activities.
- Developed educational materials for community outreach programs at a dental practice.
Receptionist/Customer Service
Brown Mat Inc
Brownsville
01.2011 - 10.2015
- Provided a warm welcome to clients.
- Managed telephone switchboard to efficiently direct calls.
- Sorted and distributed mail, faxes, and emails to streamline communication.
- Gathered timesheets from employees to ensure accurate payroll processing.
Census Worker
US Census Bureau
South Padre Island
12.2010 - 01.2011
- Executed surveys in assigned areas to gather essential demographic data for the 2010 US Census.
- Collected demographic data through in-person interviews and surveys.
- Verified information accuracy by cross-referencing existing census data.
- Educated the public on census importance and confidentiality regulations.
Customer Service / Sales
American Greetings
Brownsville
12.2007 - 12.2010
- Processed customer transactions efficiently in retail environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Front Desk Receptionist
Raul Izaguirre School for Success
Brownsville
01.2006 - 12.2007
- Answered phones and welcomed parents and guests, ensuring positive first impressions and effective communication.
- Greeted and assisted students, parents, and visitors in a welcoming manner.
- Managed phone calls, directing inquiries to appropriate staff members efficiently.
- Scheduled appointments and maintained calendars for administrative staff.
Education
Some College - Bilingual Education, Computer Technology
UT-Pan American
Edinburg, TX06-2003
High school diploma -
Lopez HIGH
Brownsville, TX06-1999
Skills
- Lesson Planning
- Classroom Technology
- Student Support
- Behavior Management
- Educational Workshops
- Public Relations
- Sales
- Presentation Skills
- PowerPoint
- Document preparation
- Office Administration
- Email management
- Computer Skills
- Word
- Typing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Director of Business & Social Media
CT Home Designs
06.2026 - Current
Substitute Teacher
Kokua Education
09.2025 - Current
Front Desk-Team Admin-Order Processing-Payments
Priority Settlement Group of Texas
09.2024 - 12.2024
Assistant Sales Consultant
M/I Homes
06.2023 - 09.2024
Office Manager
New Day Floors LLC
03.2022 - 06.2023
Credit Repair Specialist
Credit Repair/Bradley Lead Group
01.2022 - 03.2022
Team Lead - In Person Support
Uber Technologies
08.2017 - 06.2020
Partner Driver
Uber Technologies
12.2016 - 07.2017
Customer Service/Front Desk
MV Insurance Solutions
05.2016 - 12.2016
On Call Substitute/Teacher Assistant, Office Assistant
SOS Substitute Personal/Jubilee Academics
11.2015 - 04.2016
Bilingual Community Educator/Marketer
Smile Magic Dentistry and Braces
11.2015 - 04.2016
Receptionist/Customer Service
Brown Mat Inc
01.2011 - 10.2015
Census Worker
US Census Bureau
12.2010 - 01.2011
Customer Service / Sales
American Greetings
12.2007 - 12.2010
Front Desk Receptionist
Raul Izaguirre School for Success
01.2006 - 12.2007
Some College - Bilingual Education, Computer Technology
UT-Pan American
High school diploma -
Lopez HIGH