Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yuching (Yolanda) Chen

Yuching (Yolanda) Chen

Kent,WA

Summary

Dynamic and motivated marketing professional, bilingual in English and Mandarin, with a Bachelor’s degree expected in Summer [2025]. Currently employed part-time at Furryfuel, a leading pet supplements company, where I excel in managing social media accounts and enhancing customer service through timely responses to comments, messages, and reviews. Proven ability to strengthen the company’s online presence by conducting daily updates, researching trends, and engaging with influencers and potential partners for promotional activities. Proficient in Adobe Photoshop for visual content creation and enjoys copywriting for social media posts. Eager to leverage my skills and passion for digital marketing in a full-time role post-graduation.

Overview

4
4
years of professional experience

Work History

Social Media Specialist

FurryFuel
09.2023 - Current
  • Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
  • Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
  • Generated leads through effective paid advertising campaigns on Facebook, Instagram, and Twitter.
  • Increased brand awareness by developing and implementing targeted social media campaigns.
  • Developed social media calendar, which included scheduling email blasts, social media posts, marketing campaigns, and website updates.
  • Grew social following by researching trends, identifying influencers, and engaging with potential partners for promotional activities.
  • Obtained, attributed and wrote compelling captions and other text for photos, video, and other graphics for both print and online use.
  • Drove traffic to company website, creating and sharing compelling content that resonated with diverse audiences.
  • Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
  • Conducted daily updates to social media profiles to boost company online presence.

Marketing Intern

Hertz
10.2022 - 04.2023
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Assisted in the planning and execution of successful product launch events.
  • Enhanced social media engagement through regular posting and audience interaction.
  • Conducted market research to identify target audiences and optimize marketing efforts.
  • Helped design surveys to gather customer insights, leading to more targeted marketing efforts.
  • Developed content for newsletters and email campaigns to keep subscribers informed and engaged.
  • Assisted in developing social media advertising campaigns that significantly increased online engagement.

Teacher Intern

Little Multilingual Academy
12.2021 - 08.2022

For internship

teaching art, and chinese

  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.

Assistant

World Financial Group Wfg
02.2021 - 08.2021

For internship

  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.

Education

Bachelor of Science - Health Psychology

Eastern Washington University
Cheney, WA
06-2025

No Degree - Early Childhood Education

Green River Community College
Auburn, WA
09-2022

High School Diploma -

Kentwood
Auburn, WA
06-2018

Skills

  • Content marketing
  • Social media marketing
  • Social media platforms
  • Content development
  • Copywriting
  • Customer inquiries
  • Influencer marketing
  • Problem-solving
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Content creation
  • Event planning
  • Lesson planning
  • Student engagement

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Social Media Specialist

FurryFuel
09.2023 - Current

Marketing Intern

Hertz
10.2022 - 04.2023

Teacher Intern

Little Multilingual Academy
12.2021 - 08.2022

Assistant

World Financial Group Wfg
02.2021 - 08.2021

Bachelor of Science - Health Psychology

Eastern Washington University

No Degree - Early Childhood Education

Green River Community College

High School Diploma -

Kentwood
Yuching (Yolanda) Chen