Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Astrid Ruggiero

Madison,United States

Summary

Skilled in customer service, with valuable experience as a waiter. Comfortable working with a wide range of customers and collaborating with team members to ensure smooth service. Quick to resolve issues and adaptable in fast-changing situations, helping to maintain efficient day-to-day operations.

Overview

4
4
years of professional experience

Work History

Server

Turkish kitchen
Madison, Wisconsin
07.2024 - 09.2025
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Coordinated with kitchen staff to communicate special requests and dietary needs.

Shift Lead

FreshFin Poke
Madison
07.2022 - 03.2024
  • Prepared dishes in a fast-paced environment, working with teammates to maintain a high customer satisfaction rate. Extensive knowledge surrounding food safety.
  • Efficient at using POS systems.
  • Trained new staff on food preparation and customer service techniques.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Followed food safety guidelines to maintain high sanitation standards in the kitchen.

Lifeguard And Swim Instructor

Shorewood Hills Pool
Madison
04.2022 - 09.2023
  • As a lifeguard, I ensured the safety and enjoyment of all patrons surrounding the pool area, as well as actively maintained an organized and tidy community for all ages. Additionally, I led both group and private swim lessons for kids ages 2-8.
  • High-Intensity Environment.
  • Quick decision-making.
  • Red Cross certifications in CPR, AED, and first aid.
  • Enforced pool regulations to maintain a safe environment.
  • Educated patrons on water safety and proper swimming techniques.
  • Participated in weekly training courses to stay up to date in water rescue techniques.

Checker and Concessions

Shorewood Hills Pool
Madison
04.2021 - 09.2021
  • As a front desk checker, I greeted incoming pool members by name while actively fostering a welcoming environment. Additionally, I assisted pool staff in opening and closing protocols to ensure smooth operations.
  • Strong Service Skills
  • Organization
  • Professionalism

Education

High School Diploma -

Madison west high school
Madison, WI
06-2025

Business

Madison Area Technical College
Madison, WI

Skills

  • Ability to multitask
  • Point of sale operation
  • Customer service
  • Effective communication
  • Customer service
  • Communication skills
  • Leadership and teamwork
  • Attention to detail

References

References available upon request.

Timeline

Server

Turkish kitchen
07.2024 - 09.2025

Shift Lead

FreshFin Poke
07.2022 - 03.2024

Lifeguard And Swim Instructor

Shorewood Hills Pool
04.2022 - 09.2023

Checker and Concessions

Shorewood Hills Pool
04.2021 - 09.2021

High School Diploma -

Madison west high school

Business

Madison Area Technical College

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