Astrid Turner
Seattle,WA
Summary
More than 25 years of experience working in administrative positions providing comprehensive support to multiple managers and team members; enhancing office efficiency. Coordinated internal and external meetings with minimal schedule conflicts. Utilized Microsoft Office and Microsoft 365 to create professional presentations, documents, and spreadsheets. Experience in managing budgets, purchases, and credit card reconciliations with accuracy. Bilingual proficient in both English and Spanish. Proven effectiveness in communicating accurate and confidential information to staff members and public by telephone, in written form, e-mail, and in person. Ability to complete complex tasks within tight deadlines while maintaining attention to detail. Skilled in prioritizing work in a dynamic, fast-paced environment while achieving optimal results. Demonstrated proficiency in managing multiple projects/tasks simultaneously without compromising quality.
Overview
17
17
years of professional experience
Work History
Office Manager
Edmonds School District- Alderwood Early Childhood Center
08.2020 - Current
- Manage the school year, program, staff and Principal calendars.
- Manage Principal itinerary and appointments and streamlined scheduling procedures.
- Delegate tasks to support staff to organize and improve office efficiency to ensure the success of daily operations
- Responsible for managing building budgets, grants, and purchases of supplies and/or resources.
- Responsible for reconciling credit cards and submitting monthly reports to accounts payable department.
- Responsible for maintaining all school supplies, hard and soft resources inventories, and records.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Responsible for updating student enrollments within district systems as well as generating weekly reports to maintain up to date and accurate classroom spreadsheets.
- Responsible for reconciling school staff absences to ensure accurate reports are provided to the payroll department monthly.
- Responsible for staff timesheets and reimbursements being accurate, coded, and signed prior to timely submission to the payroll department.
- Responsible for maintaining filing systems and records accurate and up to date
- Responsible for updating school website and parental information content as needed.
- Organized spaces, materials and catering support for families and staff-focused meetings.
- Keep high average of performance evaluations.
- Organize meetings for the Principal and coordinate availability of conference rooms for participants.
- Provide backup to front desk to step in to assist with various tasks whenever employee is absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Improved office operations by automating student's correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Truancy Coordinator
Mukilteo School District- Mariner High School
09.2017 - 08.2020
- Entered data, generated reports, and produced tracking documents.
- Improved students attendance through application of superior conflict resolution and problem-solving skills.
- Improved program operations by automating students correspondence, record tracking and data communications.
- Organized meetings for students, teams and coordinated availability of conference rooms for participants.
- Interceded between students, parents, and teachers during arguments and diffused tense situations.
- Built highly-efficient interventions team through ongoing coaching and professional development opportunities.
- Conducted ongoing reviews of student attendance and intervention systems to assess court hearings and next steps in the process.
- Implemented project management techniques to overcome obstacles and increase student's attendance.
- Oversaw appointment scheduling and court hearings for students.
- Delegated tasks to intervention team and families to organize and improve students attendance.
- Kept high average of performance evaluations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the Principal.
- Gathered and organized information and data to support court hearings.
Office Assistant/Lab Assistant/Work Study in HR
Edmonds College
01.2014 - 07.2017
- Prepared and edited documents to produce precise, accurate and professional communication.
- Edited documents to keep program materials free of grammar errors.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Created and maintained detailed records of all office/students activities.
- Supported staff on special assignments and projects
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Utilized office management software to record and track students information.
- Coordinated and scheduled meetings and appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Fostered operational efficiency and compliance with college policies through effective coordination of office activities.
- Monitored and tracked budgets and expenses.
- Worked well in a team setting, providing support and guidance.
Case Manager/ Interpreter
Refugees & Immigrant Services of NW
08.2014 - 12.2014
- Partnered with social workers and other Agency's case managers to develop and implement individualized care plans and documented client's interactions and interventions in electronic charting systems.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Researched best practices and developed strategies to improve program outcomes.
- Collaborated with community members to develop and implement service initiatives.
- Referred clients to appropriate team members, community agencies and organizations to meet personal goals and needs.
- Participated in community events to promote services and engage with public.
- Assessed community needs and identified resources for social and community service programs.
- Advocated for social and community service programs to increase awareness and funding.
- Conducted outreach activities to engage local stakeholders in programs.
- Developed and implemented training programs for clients.
- Partnered with local organizations to expand access to social and community services.
- Provided leadership, guidance and support to clients.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Proofread, edited and improved documents of different sizes.
- Reviewed, edited and proofread translated documents for accuracy.
- Collaborated with team to translate series of documents from English to Spanish.
- Assisted foreing language-speaking clients with inquiries.
Administrative Assistant
Community Action of Mid-Nebraska - Head Start Program
03.2009 - 09.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Liaised between clients, families and vendors and maintained effective lines of communication.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
AA - Business Management
Edmonds College
Lynnwood06.2016
Accounting Certificate -
Edmonds College
Lynnwood, WA06.2016
Skills
- Documentation and control
- Office operations coordination
- Clerical support
- Administrative support
- Customer service
- Administrative oversight
TRAININGS
- Highly trained in handling sensitive and confidential information.
- Highly trained in Cyber Security (Electronica resources and internet safety, attack spotlight, phish finder, spear phishing and AI code of conduct)
- Bloodborne Pathogen
- Discrimination Awareness in the workplace
- Hazard communication: Right to Understand
- Maintaining professional boundaries
- Nondiscrimination
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Edmonds School District- Alderwood Early Childhood Center
08.2020 - Current
Truancy Coordinator
Mukilteo School District- Mariner High School
09.2017 - 08.2020
Case Manager/ Interpreter
Refugees & Immigrant Services of NW
08.2014 - 12.2014
Office Assistant/Lab Assistant/Work Study in HR
Edmonds College
01.2014 - 07.2017
Administrative Assistant
Community Action of Mid-Nebraska - Head Start Program
03.2009 - 09.2013
AA - Business Management
Edmonds College
Accounting Certificate -
Edmonds College