Security Supervisor
Astrid Villegas-Herrera
Allied Universal Security Services
Freeport,NY
16
years of professional experience
Skilled at prioritizing tasks with ease and bringing several years of experience in supporting many companies with optimizing efficiency and quality services to different environments.
Work History
Security Supervisor
5 Years 9 Months- Recorded incident reports with detailed accounts of occurrences.
- Trained new security officers.
- Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
- Monitored and evaluated unit performance on key security issues and recommended corrective action programs where appropriate.
- Supervised team of security personnel during shift.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Screened vendors and contractors before granting access to restricted areas within Campus.
Security Officer
2 Years 7 Months- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to [Number] emergencies weekly.
Customer Service Coordinator
6 Years 11 Months- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Maintained accurate and current customer account data forms processing and digital information updates.
- Explained charges, fees, terms of sales and service agreements to customers on a daily basis.
- Composed and proofed orders to reflect proper pricing and discounts.
- Responsible for Book Keeping, prepared and submitted all invoices for services, and purchase orders.
Benefits Client Account Specialist
3 Years 8 Months- Interviewed and registered new clients in to the program
- Appointment and calendar management for clientele’s benefit.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Verified basic needs are being met, providing navigation assistance for various benefits and available service.
- Acted as a liaison to other community-based providers like Social Services, Social Security and other benefit companies.
Benefits Administrative Assistant
11 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained staff directory and company policy handbook for human resources department.
- Performed research to collect and record new and exciting clients.
Education
Security License - Public Safety
No Degree - Biochemistry And Forensic Science
High School Diploma
Skills
● Dependable and personable.
● Exceptional organization skills and detailed oriented.
● Profound ability to multi task in a professional demeanor and work in a fast pace environment.
● Coordination of calendar management for staff scheduling.
● Proficient in Microsoft
Excel
and Google Suites.
● Effectively communicative
work well as a team member or independently.
● Ability to supervise and manage coworkers in work related matters
without the presence of higher authority figure on site.
● In depth ability to network with workforce human service providers.
Languages
Spanish
Native or Bilingual
Timeline
Security Supervisor
Allied Universal Security Services
01.2021 - CurrentRead More
Security Officer
Freeport Public Schools
02.2020 - 09.2022Read More
Customer Service Coordinator
L.H Handyman
02.2014 - 01.2021Read More
Benefits Client Account Specialist
Daytop Village Incorporation
08.2006 - 04.2010Read More
Benefits Administrative Assistant
Daytop Village Incorporated
08.2005 - 07.2006Read More
Security Academy Of New York
Security License from Public Safety
Read More
Nassau Community College
No Degree from Biochemistry And Forensic Science
Read More
Lawrence Highschool
High School Diploma
Read More