Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Astrit Kupi

Bergenfield,New Jersey

Summary

Professional hospitality specialist with robust experience in fast-paced environments. Skilled in supporting servers, ensuring smooth operation, and enhancing guest satisfaction. Strong focus on teamwork, adaptability, and achieving high standards. Reliable and flexible with tasks, excelling in communication, organization, and customer service.

Overview

13
13
years of professional experience

Work History

Server Assistant

Monkey Bar
08.2023 - 05.2025
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.

Server

Rugova Restaurant
01.2022 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Car Porter

Mercedes Benz of Manhattan
01.2016 - 01.2020
  • Picked up vehicles from and delivered vehicles to customers as directed by management.
  • Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Reduced customer wait times by quickly performing minor maintenance tasks, such as refueling and washing cars.
  • Collaborated with sales staff to ensure timely preparation of sold vehicles, ultimately boosting customer satisfaction rates.

Security Officer

Harvard Security
01.2012 - 01.2016
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reported suspicious activities and persons to law enforcement.

Education

Bachelor’s - Finance

St. John’s University
01.2018

High School Diploma -

Palisades Park High School
01.2011

Skills

  • Teamwork and collaboration
  • Attention to detail
  • Positive and friendly attitude
  • Willing to learn
  • Responsible and trustworthy
  • Safe food handling

Languages

English
Native or Bilingual
Albanian
Native or Bilingual

Timeline

Server Assistant

Monkey Bar
08.2023 - 05.2025

Server

Rugova Restaurant
01.2022 - 08.2023

Car Porter

Mercedes Benz of Manhattan
01.2016 - 01.2020

Security Officer

Harvard Security
01.2012 - 01.2016

High School Diploma -

Palisades Park High School

Bachelor’s - Finance

St. John’s University

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