Asusena Dominguez
Summary
Dynamic customer service professional with a proven track record at West Shore Home, excelling in conflict resolution and empathetic support. Skilled in team collaboration, I enhance customer satisfaction and loyalty through effective communication and problem-solving, ensuring a positive experience that drives repeat business.
Overview
7
7
years of professional experience
Work History
Rad Tech Assistant
UF Health
Ocala, Florida
02.2026 - Current
- Aided patients in transferring to exam table, ensuring comfort and safety
- Facilitated patient preparation for imaging procedures, enhancing workflow efficiency
- Verified patient identification and exam paperwork for radiology staff
- Followed safety protocols for radiation, sanitation, and patient handling
- Transported patients to exam room and back
- Stocked imaging rooms with necessary supplies and maintained equipment cleanliness
Customer Service Representative
West Shore Home
09.2024 - 10.2025
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed orders and managed customer accounts with CRM software, ensuring accuracy and efficiency in record-keeping.
- Collaborated with team members to streamline service delivery, contributing to improved customer satisfaction ratings.
- Processed orders and managed customer accounts using CRM software to ensure accurate record-keeping.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Provided product knowledge support to customers, ensuring informed decision-making during purchase processes.
- Addressed customer concerns promptly and provided accurate information, directly enhancing overall customer satisfaction.
Restaurant Server
Pepe’s Mexican Restaurant
05.2023 - 09.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and provided detailed food and beverage descriptions.
- Processed customer orders efficiently using point-of-sale system.
- Collaborated with kitchen staff to streamline food preparation and ensure accurate order fulfillment.
- Trained new staff on restaurant protocols to enhance service quality and team efficiency.
- Resolved guest complaints professionally, fostering guest satisfaction and encouraging repeat visits.
Horse Caretaker
Keeneland
03.2020 - 11.2022
- Administer daily feeding and nutrition plans for horses, ensuring optimal health and performance.
- Implement preventative care practices, reducing the risk of illness or injury among horses.
- Assisted with grooming and bathing, improving horse care routines and promoting overall well-being.
- Monitored horse behavior and health, promptly reporting concerns to senior caretakers to ensure timely intervention.
- Implemented preventative care practices, minimizing risk of illness or injury among horses.
- Train new staff on proper horse handling techniques, fostering a knowledgeable team environment.
Education
No Degree -
Dunnellon High School
Dunnellon, FLSkills
- Patient preparation
- Imaging room preparation
- Radiation safety practices
- Patient care assistance
- Order processing
- Customer relationship management
- Team collaboration
- Effective communication
- Conflict resolution
- Empathetic customer support
- Organizational ability
Languages
Spanish
Timeline
Rad Tech Assistant
UF Health
02.2026 - Current
Customer Service Representative
West Shore Home
09.2024 - 10.2025
Restaurant Server
Pepe’s Mexican Restaurant
05.2023 - 09.2025
Horse Caretaker
Keeneland
03.2020 - 11.2022
No Degree -
Dunnellon High School