Aswad Bilal
Muskegon,MI
Summary
Dependable Globaltec / Howmet industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
11
11
years of professional experience
Work History
Setup Technician
Globaltec
Spring Lake, MI
04.2020 - 09.2023
- Troubleshot malfunctions and breakdowns and quickly restored performance
- Set up and operated equipment as directed on line orders and dockets
- Utilized approved safety and protective equipment during machine operation
- Inspected finished products to verify conformity to quality standards
- Set up, calibrated and continuously adjusted production equipment to achieve the desired production speed and material flow
- Trained in and consistently complied with Measurement rules and regulations to effectively support team members and operations
- Set up and operated Wire Harnesses machinery in line with line orders and docket
- Performed setup and maintenance of production equipment, ensuring proper operation.
Customer Service Associate
Lowes
Muskegon, MI
12.2017 - 02.2022
- Processed refunds and exchanges in alignment with store policies
- Completed sales payments, refunds and exchanges and issued store credit
- Trained new associates on store programs and policies
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Responded to pre-sales inquiries, returns and routine order processing support
- Answered incoming telephone calls and provided information regarding store hours, location and policies
- Issued refunds, merchandise exchanges and price adjustments in compliance with company policies
- Adhered to inventory control practices, recording stock moves on handheld devices to provide real-time updates to stock levels
- Completed paperwork associated with merchandise, price adjustments, customer returns and cash register operation
- Shared relevant tools with customers as necessary to reduce support call frequency.
Graphics Designer
Jubbir Printers
Gujrat, Punjab Pakistan
05.2012 - 08.2017
- Collaborated cross-functionally to develop creative and informative graphics
- Used knowledge of graphic design software to produce graphic art and visual materials for promotions
- Worked with customers to coordinate resources, prioritize activities and develop quality and timely products
- Served as primary liaison with vendors for communication projects to drive quality, customer satisfaction and adherence to graphic and branding standards
- Stayed up to date with technological advances to identify areas of use in organization
- Applied graphic design principles to communicate themes and messages in non-interactive communication materials
- Maintained procedures and operational structure and evaluated and modified performance measures to execute client objectives
- Reviewed layouts and marked changes to improve final results and meet promotional targets
- Developed high-quality, creative graphics for diverse company needs.
Education
Graphics Designer -
Jubbir Printers
08.2017
Associate Degree - Information Computer Science
Superior College Gujrat
08.2014
GED - Information Computer Science
Municipal Model High School Gujrat
03.2012
Skills
- Adobe Photoshop
- Software installation
- Reporting and documenting
- Attention To Detail
- Production Management
- Machine Operation
- Logistics Management
- Computer Skills
Timeline
Setup Technician
Globaltec
04.2020 - 09.2023
Customer Service Associate
Lowes
12.2017 - 02.2022
Graphics Designer
Jubbir Printers
05.2012 - 08.2017
Graphics Designer -
Jubbir Printers
Associate Degree - Information Computer Science
Superior College Gujrat
GED - Information Computer Science
Municipal Model High School Gujrat
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