Naga Aswani Kondaveti
Troy,MI
Summary
Energetic and friendly with passion for delivering excellent customer service and ensuring positive shopping experience. Possesses strong communication skills and keen ability to handle transactions accurately and efficiently. Aims to contribute to smooth and enjoyable customer journey.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Macys Department Store
09.2024 - 12.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Pharmacy Technician Extern
CVS Pharmacy
03.2024 - 08.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured, and compounded medications following standard procedures.
Retail Sales Associate Cashier
Marshalls Department Store
06.2023 - 02.2024
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
Medical Coder
Ajuba Solutions
03.2013 - 09.2014
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Education
Bachelor of Science - Health Care Management
Padmavathi College of Pharmacy
India10-2011
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Cash handling
- Customer engagement
Timeline
Retail Sales Associate
Macys Department Store
09.2024 - 12.2024
Pharmacy Technician Extern
CVS Pharmacy
03.2024 - 08.2024
Retail Sales Associate Cashier
Marshalls Department Store
06.2023 - 02.2024
Medical Coder
Ajuba Solutions
03.2013 - 09.2014
Bachelor of Science - Health Care Management
Padmavathi College of Pharmacy
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