Asya Gonzalez

Managed ambassadors among the park managed further team members and gave further communication throughout the park. Assisted guest for higher standard.

• Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
• Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
• Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
• Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
• Coordinated special events and group bookings, ensuring all details were accurately executed for successful outcomes.
• Maintained accurate records of guest information and preferences, using this data to provide personalized experiences during future stays.
• Created an open communication environment within the team that encouraged idea-sharing and fostered collaboration among colleagues for continuous improvement efforts.
• Ensured a safe and secure environment for both guests and staff by enforcing established safety procedures and protocols at all times.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Implemented successful strategies to increase customer satisfaction.

Assisted guest with purchases throughout the season and assist with guest needs.

• Maintained a welcoming environment with exceptional attention to detail and cleanliness standards.
• Collaborated with team members to ensure seamless coordination of guest services across departments.
• Resolved billing discrepancies with professionalism and efficiency, maintaining strong customer relationships.