Open To Work
Patrick Clarke
hospitality management
Clearwater,FL
Summary
Hospitality professional with expertise in managing guest services, houskeeping and ensuring optimal guest experiences. Known for fostering team collaboration and adapting to changing needs to achieve outstanding results. Skilled in conflict resolution and staff training, with focus on maintaining high service standards and guest satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Guest Service Manager
Wyndham Hotels & Resorts-Clearwater, FL
08.2024 - Current
- Supervised daily operations to ensure exceptional guest experiences and service delivery.
- Managed front desk operations, optimizing check-in/check-out processes for increased efficiency.
- Managed financial records, ensuring compliance with industry regulations and internal policies.
- Improved financial accuracy by diligently reviewing and reconciling daily revenue reports.
- Conducted regular audits of reservation processes to enhance efficiency and accuracy.
- Identified discrepancies in revenue reporting and implemented corrective measures to enhance accuracy.
- Collaborated with management to develop internal controls that improved operational efficiency and reduced errors.
Housekeeping Supervisor
Opal Sands Resort and Spa-Clearwater Beach, FL
10.2023 - Current
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and guest satisfaction.
- Trained and mentored team members on best practices in cleaning techniques and safety protocols.
- Conducted regular inspections of guest rooms and public areas to uphold quality control measures.
- Collaborated with maintenance team to address facility issues promptly, enhancing overall guest experience.
- Placed orders for housekeeping supplies and guest toiletries.
Night Auditor
Wyndham Hotels & Resorts-Clearwater Beach, FL
10.2023 - 08.2024
- Kept accounts in balance and ran daily reports to verify totals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw security protocols, ensuring safety of guests and property during overnight shifts.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Housekeeping Supervisor
Wyndham Hotels & Resorts-Clearwater Beach, FL
08.2021 - 10.2023
- Trained and mentored new staff on cleaning and safety protocols.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Worked with front desk to respond promptly to all guest requests.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Communicated repair needs to maintenance staff.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Holiday, FL 34691
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Custodian/Janitor
Yorktown School District-Yorktown Heights, NY
01.2019 - 07.2021
- Kept building spaces premises clean inside and outside.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Supervised supplies in inventory and submitted reorder requests.
- Operated buffers and burnishers to clean and polish floors.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Cleaner/Janitor
Scarsdale School District-Scarsdale, NY
09.2014 - 01.2019
- Supervised supplies in inventory and submitted reorder requests.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Operated buffers and burnishers to clean and polish floors.
- Handled equipment, chemicals, and materials properly and with caution.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Provided assistance to other staff members with cleaning of difficult areas.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Replaced light bulbs and other electrical fixtures as needed.
Elderly Caregiver
Theodore D. Young Community Center-White Plains, NY
04.2013 - 08.2015
- Offered companionship and kindness to elderly patients.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Education
High school diploma -
Scarsdale Senior High School
Scarsdale, NY06.2013
Skills
- Phone etiquette
- Heavy lifting
- Inventory Restocking
- Sanitation
- Cleaning
- OPERA
- Organizational skills
- Facilities maintenance
- Time management
- Basic Plumbing Knowledge
- Equipment Operation
- Linens and Toiletries
- General Housekeeping
- Janitorial experience
- Human resources
- Hotel management
- Painting and plastering
- Hotel experience
- Custodial Experience
- Floor Maintenance
- Landscaping and groundskeeping
- Hospitality Management
- Commercial cleaning
- Hospitality
- Housekeeping Management
- Front desk
- Delivery driver experience
- Guest services
- Hand and Power Tool Operation
- Skilled housekeeper
- Lighting fixture maintenance
- Windows (10 years)
- Communication skills
- Computer skills
- Leadership
- Cleaning and Sanitation
- Night audit
- Supervising experience
- Industrial cleaning
- Hospitality Service
- Customer service (3 years)
- Detailing (4 years)
- Staff training and development
- Staff training
- Operations management
- Sales and upselling
- Team management
- Guest relations
Certification
Driver's License
Languages
English
Full Professional
Timeline
Guest Service Manager
Wyndham Hotels & Resorts-Clearwater, FL
08.2024 - Current
Housekeeping Supervisor
Opal Sands Resort and Spa-Clearwater Beach, FL
10.2023 - Current
Night Auditor
Wyndham Hotels & Resorts-Clearwater Beach, FL
10.2023 - 08.2024
Housekeeping Supervisor
Wyndham Hotels & Resorts-Clearwater Beach, FL
08.2021 - 10.2023
Custodian/Janitor
Yorktown School District-Yorktown Heights, NY
01.2019 - 07.2021
Cleaner/Janitor
Scarsdale School District-Scarsdale, NY
09.2014 - 01.2019
Elderly Caregiver
Theodore D. Young Community Center-White Plains, NY
04.2013 - 08.2015
High school diploma -
Scarsdale Senior High School
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Guest Service ManagerHousekeeping SupervisorNight AuditorHousekeeping SupervisorCustodian/JanitorWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridLocation: Clearwater, FL, USClearwater, FL
Open to relocation: Yes
Salary Range
$45000/yr - $200000/yrImportant To Me
401k matchHealthcare benefitsSimilar Profiles
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