Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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ASYA TUCK

Lincoln,AL

Summary

Customer service professional with high level of expertise in managing and resolving customer inquiries and issues. Known for delivering impactful service improvements and fostering collaborative team environment. Reliable and adaptable, skilled in customer communication and problem-solving.

Overview

7
7
years of professional experience

Work History

Senior Customer Service Specialist

Alorica
03.2024 - 06.2025
  • Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
  • Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
  • Adhered to HIPAA regulations when handling confidential patient information's
  • Maintained a call volume of 40 plus calls a day
  • Managed incoming calls from patients and other healthcare facilities, while building positive rapport to accurately provide information, schedule services, and or file a grievances/formal complaint.
  • Utilize multiple search tools, computer systems, and applications to find information
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Maintained accurate records of collections, adjustments, and denials in the system.

Production Associate

Honda Manufacturing of Alabama
08.2023 - 03.2024
  • Inspected 400 plus automobiles for quality assurance, ensuring adherence to specifications and standards.
  • Trained new associates on equipment usage and safety protocols to enhance operational safety.
  • Organized work area to maximize efficiency in workflow processes.
  • Established strong relationships with co-workers through effective interpersonal skills.

Assistant Manager

Milo's Hamburgers
04.2021 - 10.2023
  • Managed customer service inquiries and complaints in a timely manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Trained and mentored new staff on operational procedures and customer service excellence.
  • Managed cash handling processes, ensuring accuracy in transactions and financial reporting.
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Supervised daily operations including scheduling shifts and assigning duties to ensure optimal service quality and efficiency to a crew of 50 plus staff member.

Production Associate

Eissmann Automotive
01.2018 - 03.2021
  • Streamlined assembly processes to increase efficiency and reduce lead times.
  • Coordinated with cross-functional teams to implement effective quality control measures.
  • Maintained accurate inventory records and conducted regular audits for compliance.
  • Developed a workflow for machine maintenance, minimizing downtime in production cycles.

Education

High School Diploma -

Talladega County Central High School
Talladega, AL
05-2014

Food Handler Certification -

ServSafe
Birmingham, AL
05.2022

Certified Phlebotomist/CCMA Program -

Phlebotomy Ink
Talladega
04.2020

Skills

  • Conflict resolution
  • Team collaboration
  • Multitasking
  • CRM proficiency
  • HIPAA compliance
  • Customer service
  • Time management
  • Live chat support
  • Coaching and mentoring
  • Payment processing
  • Patient confidentiality
  • Data entry proficiency
  • Strong empathy
  • Call center experience
  • Reporting and analysis
  • Documentation review

Personal Information

Timeline

Senior Customer Service Specialist

Alorica
03.2024 - 06.2025

Production Associate

Honda Manufacturing of Alabama
08.2023 - 03.2024

Assistant Manager

Milo's Hamburgers
04.2021 - 10.2023

Production Associate

Eissmann Automotive
01.2018 - 03.2021

High School Diploma -

Talladega County Central High School

Food Handler Certification -

ServSafe

Certified Phlebotomist/CCMA Program -

Phlebotomy Ink

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