Hailey White
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented with a passion for building relationships and driving business growth.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Specialist
TTEC
Remote
04.2021 - 06.2025
- Addressed diverse customer inquiries via email, phone, and chat.
- Identified customer issues and proposed solutions, escalating to supervisors when required.
- Explained product, service, policy, and procedure details clearly to customers.
- Maintained accurate records of customer interactions within CRM system.
- Evaluated team performance metrics against established standards consistently.
- Collaborated effectively with team members and departments to ensure seamless service.
- Managed difficult situations with tact and professionalism.
- Worked diligently to meet or exceed customer satisfaction and productivity goals.
Quality Assurance Specialist
Southeastrans
Villa Rica
01.2020 - 04.2021
- Conducted rigorous testing and inspections to identify defects and ensure product compliance with specifications.
- Analyzed production processes, identified improvement areas, and implemented changes to enhance efficiency.
- Documented quality issues, maintained accurate records, and reported on performance indicators and quality levels.
- Provided training and support to quality assurance team members on systems, policies, and procedures.
- Ensured compliance with industry regulations and standards throughout all quality assurance activities.
- Developed and maintained comprehensive quality assurance protocols, processes, and procedures.
- Collaborated with cross-functional teams to uphold adherence to quality objectives across the organization.
- Monitored production operations for conformance to established quality standards.
Customer Service Representative
Everise
Remote
05.2018 - 01.2020
- Managed large volumes of incoming phone calls to maximize customer engagement.
- Generated sales leads through effective communication and rapport building.
- Identified and assessed customer needs to ensure high satisfaction levels.
- Built sustainable relationships with customers through open, interactive communication.
- Provided accurate information using appropriate tools and methods.
- Achieved personal and team sales targets while meeting call handling quotas.
- Resolved customer complaints by offering suitable solutions within time limits.
- Maintained detailed records of customer interactions and processed accounts efficiently.
Education
BBA - Business Administration and Management
Colorado State University-Global
Denver, CO05-2026
High School Diploma -
Chapel Hill High School
Douglasville, GA05-2018
Skills
- Customer service communication
- Active listening
- Problem solving
- Technical proficiency
- Product knowledge
- Time management
- Conflict resolution
- Data entry and documentation
- Problem escalation
- Remote work tools
- Typing speed and accuracy
- Customer feedback management
- POS systems
- Verbal communication
- Order processing
- Inbound and outbound calls
- Task management tools
- Operating systems
- Web analytics
- Quality assurance
- Workflow optimization
- Coaching and mentoring
- CRM software
- Call control
- Call center experience
- Email support and management
- Database management
- Policy improvement
Timeline
Senior Customer Service Specialist
TTEC
04.2021 - 06.2025
Quality Assurance Specialist
Southeastrans
01.2020 - 04.2021
Customer Service Representative
Everise
05.2018 - 01.2020
BBA - Business Administration and Management
Colorado State University-Global
High School Diploma -
Chapel Hill High School
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