Salesforce
ASYA B. JONES
Customer Success Manager
Dallas,Texas
Summary
Professional educator with a unique background that is able to bring value to clients and build lasting rapport. Empathetic and strategic problem solver that works well under pressure and is able to manage multiple projects simultaneously.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Professional Educator
Irving Independent School District
Irving, Texas
01.2018 - 07.2021
- Conducted quarterly meetings with key stakeholders to discuss successes, areas for growth, and opportunities for expansion.
- Analyzed and collected student data to drive instruction and create individualized success plans for 25+ key stakeholders.
- Developed digital curriculum utilizing learning management systems and various EdTech programs.
- Created content journey maps for my team that outlined necessary steps for students to be successful.
- 85% of students who entered first grade as non-readers, are now reading on reading level 4 or higher.
Luxury Product Specialist
MAC Cosmetics
Dallas, United States
08.2014 - 08.2017
- Trained and provided coaching to 7+ junior team members.
- Increased sales by educating prospects on benefits of products by creating educational events for 21+ customers.
- Retained existing clients and developed new accounts by extending high quality and efficient support service by utilizing a CRM.
- Collaborated with vendors to install marketing campaigns and resolve advanced problems.
- Utilized cold calling and warm in-bound leads to generate sales for company events.
- Utilized advance selling techniques to team sell with other coworkers that resulted in large purchases.
Assistant Manager
FinishLine
Grapevine, TX
01.2014 - 08.2014
- Mentored sales team in applying effective sales techniques to generate repeat purchases and customer loyalty.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Education
Bachelor of Science - Fashion Merchandising
University of North Texas
Denton, TX 08.2010 - 05.2014
Skills
Customer Success
Software
Google Office Suite
Microsoft Office
Certification
Certified Customer Success Manager Level 1 -SuccessHACKER
Timeline
Salesforce Trailhead Virtual Bootcamp for Administrators-Salesforce (Currently enrolled)
01-2022
Certified Customer Success Manager Level 1 -SuccessHACKER
12-2021
Customer Success Management Fundamentals -LinkedIn
10-2021
Sales: Customer Success -LinkedIn
10-2021
Professional Educator
Irving Independent School District
01.2018 - 07.2021
Luxury Product Specialist
MAC Cosmetics
08.2014 - 08.2017
Assistant Manager
FinishLine
01.2014 - 08.2014
Bachelor of Science - Fashion Merchandising
University of North Texas
08.2010 - 05.2014
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