Janelle B. Mckay
Pinellas Park
Summary
Results-driven professional with four years of leadership experience in customer-focused roles and a Bachelor of Science in Public Health. Expertise in client education, team leadership, operations, and cross-functional collaboration. Committed to enhancing customer experiences and supporting wellness initiatives. Open to opportunities in Customer Success, Client Experience, Health & Wellness, Community Engagement, or Brand Operations.
Overview
5
5
years of professional experience
Work History
Educator
Lululemon
Tampa, FL
05.2025 - Current
- Cultivated customer relationships through consultative conversations, enhancing satisfaction and retention. Assessed customer needs and provided tailored product solutions, driving engagement and loyalty. Created memorable client experiences that reinforced brand loyalty and established trust. Acted as a trusted product expert while supporting team sales and operational goals.
- Designed and delivered engaging educational programs promoting wellness and mindfulness.
- Facilitated workshops to enhance community engagement and brand loyalty.
- Collaborated with team members to develop innovative strategies for customer education initiatives.
Visual Merchandising Specialist
Lululemon
Colonial Williamsburg, VA
08.2024 - 05.2025
- Executed visual merchandising initiatives that improved customer engagement and increased product visibility. Collaborated across departments to streamline inventory management and support merchandising strategy for seasonal product launches. Adapted corporate merchandising standards to local customer preferences and business needs. Enhanced customer experience through strategic product presentation and compelling storytelling.
- Developed visually appealing product displays to enhance customer engagement and brand identity.
- Collaborated with marketing team to align visual merchandising strategies with promotional campaigns.
- Conducted regular store audits to ensure compliance with visual merchandising standards and guidelines.
Guest Experience Lead
Lululemon
Colonial Williamsburg, VA
06.2023 - 08.2024
- Led daily floor operations, coaching and motivating high-performing team to consistently exceed business objectives. Built lasting client relationships through personalized consultations and solution-based recommendations. Resolved customer concerns with professionalism and empathy, enhancing overall guest experience. Trained and mentored new team members, contributing to onboarding and ongoing development. Partnered with leadership to identify opportunities for operational improvements, resulting in increased customer satisfaction. Leveraged sales metrics and performance data to drive business decisions and team priorities.
- Enhanced guest engagement through personalized service and product recommendations.
- Led team in maintaining a welcoming and inclusive store environment.
- Trained new staff on customer service protocols and brand values.
Key Lead
Lululemon
Colonial Williamsburg, VA
05.2023 - 06.2023
- Led by example, supported educators, facilitated outstanding guest experiences, and oversaw retail floor operations. Leveraged key performance indicators to prioritize responsibilities and adapted to day-to-day business challenges.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Educator
Lululemon
Colonial Williamsburg, VA
11.2022 - 05.2023
- Established customer relationships through consultative conversations, identifying needs and recommending tailored solutions. Identified customer needs and recommended tailored product solutions. Enhanced client experiences, contributing to increased brand loyalty. Acted as a trusted product expert while supporting team sales and operational goals.
- Developed engaging lesson plans to enhance student participation and learning outcomes.
- Facilitated workshops promoting physical wellness and mindfulness practices among community members.
- Collaborated with team members to refine curriculum based on student feedback and performance assessments.
Server & Bartender
Brickhouse Restaurant & Bar
Tallahassee, FL
08.2021 - 07.2022
- Guided guests in order selection by promoting menu items and specials, enhancing dining experience. Respond to inquiries regarding meal preparation and service: upsell appetizers, specialty beverages, and desserts to increase guest check averages. Coordinate with kitchen staff to ensure timely and accurate order preparation. Proactively followed up with guest tables, ensuring prompt fulfillment of additional requests to maintain satisfaction. Processed payments and balanced transactions accurately, ensuring seamless end-of-service experience.
- Delivered exceptional customer service, addressing guest needs efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Trained new servers on menu offerings and restaurant protocols to enhance team performance.
Education
Bachelor of Science degree - Public Health, Biology
Florida State University
Tallahassee, FL12.2021
High School Diploma - undefined
Winter Park High School
Winter Park, FL05.2017
Skills
- Client Education
- Customer Success
- Customer Retention
- Client Relationship Management
- Account Support
- Project Coordination
- Cross-functional Collaboration
- Community Engagement
- Coaching & Mentoring
- Team Leadership
- Operational Excellence
- Time Management
- Microsoft Office
- Google Workspace
- Conflict Resolution
- Public Speaking
- Visual Merchandising
Timeline
Educator
Lululemon
05.2025 - Current
Visual Merchandising Specialist
Lululemon
08.2024 - 05.2025
Guest Experience Lead
Lululemon
06.2023 - 08.2024
Key Lead
Lululemon
05.2023 - 06.2023
Educator
Lululemon
11.2022 - 05.2023
Server & Bartender
Brickhouse Restaurant & Bar
08.2021 - 07.2022
High School Diploma - undefined
Winter Park High School
Bachelor of Science degree - Public Health, Biology
Florida State University