Kristal Volland
Selah,WA
Summary
Caring and skilled individual who is passionate about positively impacting others lives and helping participants by providing expert support. Familiar with advocating for others and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful.
Overview
21
21
years of professional experience
Work History
Paraprofessional Educator/Health Aide
Selah School District
05.2018 - Current
- Provided support to help students with special needs learn and grow.
- Assisted teachers with classroom management to maintain positive learning environment.
- Provided support during classes, group lessons and classroom activities.
- Assisted in health room with Covid procedures as well as daily healthcare needs.
Self Employeed House Cleaner
Kristal's House Cleaning
04.2007 - Current
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
Medical Assistant
Memorial Physicans/Healthy Now
05.2013 - 10.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
Health Care Aide
CDWA
12.2022 - 08.2023
- Travel to clients' homes to complete healthcare services and promote continuity of care.
- Assist clients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Maintain clean, safe and well-organized environment.
- Maximize client satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Scheduled and accompanied client to medical appointments.
Store Manager
Payless Shoes Source
08.2006 - 04.2007
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Account Manager - B2B Business Development
Qwest Communications
02.2005 - 01.2006
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Associate of Arts - Medical Assisting
Yakima Valley Community College
Yakima, WA06.2013
High School Diploma -
Cascade High School
Leavenworth, WA06.1997
Skills
- Effective Communication
- Strong Work Ethic
- Emotional Support
- Client Education
- Client Contact
- Client Advocacy
- Client Documentation
- Client Support and Assistance
- HIPAA Regulations
- Clients Rights
Timeline
Health Care Aide
CDWA
12.2022 - 08.2023
Paraprofessional Educator/Health Aide
Selah School District
05.2018 - Current
Medical Assistant
Memorial Physicans/Healthy Now
05.2013 - 10.2017
Self Employeed House Cleaner
Kristal's House Cleaning
04.2007 - Current
Store Manager
Payless Shoes Source
08.2006 - 04.2007
Account Manager - B2B Business Development
Qwest Communications
02.2005 - 01.2006
Associate of Arts - Medical Assisting
Yakima Valley Community College
High School Diploma -
Cascade High School