Yolande Jean
Springfield Gardens,NY
Summary
Dynamic and compassionate professional with a background in healthcare and customer service, notably at New Partners INC. Excelled in patient care and effective communication, enhancing client independence and customer satisfaction. Skilled in behavior management and adept at providing tailored solutions, consistently achieving positive outcomes.
Overview
17
17
years of professional experience
Work History
Paraprofessional Home Health Aide
New Partners INC
03.2012 - Current
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Utilized universal precautions and infection control principles in all aspects of care.
- Scheduled and coordinated medical appointments.
- Transported clients for medical and personal outings.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Developed individual care plans for clients based on specific needs.
Customer Service Representative
Chez Mireille Store
06.2008 - 03.2012
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
La Guardia Community College
29-10 Thompson Ave Queens NY 1110106-2026
Skills
- Behavior management
- Patient care
- Customer service
- Effective communication
Speak Haitian Creole and French.
I'm from Haiti, and Haitian Creole and French are my parent's tongue.
Languages
English
Full Professional
Timeline
Paraprofessional Home Health Aide
New Partners INC
03.2012 - Current
Customer Service Representative
Chez Mireille Store
06.2008 - 03.2012
High School Diploma -
La Guardia Community College
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