Asyria Bryant
Baltimore,MD
Summary
Efficient and reliable with hands-on experience in packaging operations across various industries. Skilled in operating packaging machinery, manual packing, and maintaining workplace safety standards. Demonstrates strong organizational skills and the ability to work effectively under pressure. Contributed to improving packaging speed and reducing material waste in previous roles, enhancing overall productivity.
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
4
4
years of professional experience
Work History
Packer
Amazon Warehouse
Baltimore, MD
11.2024 - Current
- Unpacked, verified and recorded incoming merchandise or material.
- Examined and inspected containers, materials or products to meet quality specifications.
- Reported safety or workflow concerns to leadership for further investigation.
- Followed detailed packing instructions to meet specific customer requirements.
- Assembled customer orders from stock and packed items in boxes.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Managed stock of packing materials and supplies, requesting resupply as necessary.
- Verified labels for appropriate order numbers and item specifications.
- Sealed containers or materials using glues, fasteners and tape.
- Wrapped items securely using appropriate packing materials.
Medical Practice Representative II- Rapid Response
University of Maryland, Baltimore
Baltimore, MD
02.2023 - 09.2024
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Collaborated with clinical and administrative staff to meet patient needs.
- Initiated follow-up calls to confirm upcoming appointments or check on patient satisfaction levels.
- Maintained an organized workspace to ensure efficient workflow throughout the practice.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Maintained confidentiality of patient records in accordance with HIPAA regulations.
- Responded to emails from providers regarding changes in patient care plans or other updates.
- Prepared documents such as referrals, authorizations, disability forms. according to established protocols.
- Counselled patients on potential financial liabilities and payment requirements.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Monitored inventory of medical supplies and placed orders for replenishment as needed.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Managed appointment calendars for physicians ensuring that all slots are filled efficiently.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Performed data entry in the Electronic Health Records system.
- Assisted with various administrative tasks including filing charts, restocking exam rooms and ordering lab tests.
- Resolved customer complaints in a timely manner by addressing issues promptly and accurately.
- Reported liabilities and risk management concerns to supervisor for review.
- Scheduled diagnostic tests for patients based on physician orders or patient requests.
- Answered incoming calls from patients, responding to inquiries or transferring them to appropriate personnel.
- Assisted patients with scheduling appointments and verifying insurance coverage.
- Provided support to clinical staff when needed including preparing examination rooms prior to patient visits.
- Greeted patients upon arrival, verified paperwork and collected copays.
- Processed payments from patients utilizing credit card machines or online payment systems.
- Obtained informed consent and payment documentation from patients and filed in system.
- Documented patient counters in hospital system and initiated follow-up actions.
- Provided assistance with patient registration forms and other documentation.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Store Associate
CVS Healthcare
Baltimore, MD
05.2021 - 08.2022
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
- Addressed customer complaints in a professional manner.
- Resolved customer complaints promptly with professionalism and courtesy.
- Answered questions about current promotions and resolved issues according to store policies.
- Organized promotional displays throughout the store in accordance with corporate guidelines.
- Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
- Assisted customers with product selection based on their needs and preferences.
- Assisted customers with product selection, pricing and availability.
- Performed daily opening and closing procedures for store operation.
- Managed inventory levels, ensuring optimal stock availability.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Answered telephone to give callers store information and look up order details.
- Answered customer inquiries regarding product features, pricing, and availability.
- Greeted customers to determine wants or needs.
- Adhered to safety regulations when handling hazardous materials.
- Organized store displays to ensure maximum visibility of products.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Operated scanning equipment for price checks and stock replenishment.
- Ticketed, arranged and displayed merchandise to promote sales.
- Stocked shelves with merchandise and maintained inventory levels.
Education
High School Diploma -
Overlea High School
Baltimore, MD06-2022
Skills
- Labeling
- GMP implementation
- Container assembly
- Load planning
- Product information documentation
- Hand-eye coordination
- Product organization
- Stacking proficiency
- Package sealing
- Preventive Maintenance
- Reading comprehension
- Temperature control
- Inventory management
- Physical stamina
- Product Inspections
- Supply management
- Material handling
- Coordinate referrals
- Team collaboration
- Invoice verification
- Problem-solving
- Interpreting physician orders
- Excellent communication
- Sterilization procedures
- Clerical and filing support
- Teamwork
- Clinical practice operations
- Service coordination
- Reliability
- Written communication
- Report preparation
- Risk management assessment
- Medical terminology
- Collections management
- Interpersonal skills
- Word processing
- Self motivation
- Problem-solving aptitude
- Verbal and written communication
- Attention to detail
- Customer service
- Organizational skills
- Billing procedures
- Safety monitoring
- Payment calculation
- Medical filing
- Relationship building
- Analytical skills
- Task prioritization
- Improve patient care
- Knowledge of community services and programs
- Patient registration
- Insurance verifying
- Business management principles
- Quality control
- Adaptability and flexibility
- Payment collection
- Patient intake
- Scheduling appointments
- Clinical data entry
- Gathering information from patients
- Punctual and hardworking
- Insurance authorizations
- Strategic planning
- Patient rights
- Outbound calling
- Medical coding
- Claims handling and coverage verification
- Multitasking Abilities
- Team building
- Risk management
- Customer relationship management
- Return processing
- Product display
- Store cleanliness maintenance
- Cash handling accuracy
- Cash register operation
- Time management mastery
- Flexible schedule adaptability
- Order fulfillment
- Organizational skills development
- Active listening techniques
- Product merchandising
- Conflict resolution
- Organization
- Payment processing
- Basic math skills application
- Returns and exchanges handling
Timeline
Packer
Amazon Warehouse
11.2024 - Current
Medical Practice Representative II- Rapid Response
University of Maryland, Baltimore
02.2023 - 09.2024
Store Associate
CVS Healthcare
05.2021 - 08.2022
High School Diploma -
Overlea High School