Ata Ağan
Peachtree Corners,GA
Summary
Driven and reliable Finance and International Business student at the University of Georgia (GPA: 3.86). Experienced in fast-paced customer service environments with strong communication, multitasking, collaboration, and problem-solving skills. Eager to apply a developing academic foundation and passion for business in a finance internship to gain hands-on experience in the field.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dance Fashions Superstore
08.2022 - 07.2024
- Managed high call volumes, resolving issues regarding orders, refunds, and website navigation in a professional and cordial manner, ensuring customer satisfaction and contributing to smooth daily operations.
- Collaborated with the warehouse team to harmonize inventory levels, shipments, and order fulfillment, ensuring a seamless delivery and customer experience.
- Processed item returns and refunds with accuracy and efficiency, contributing to improved customer satisfaction and retention.
- Assisted customers in navigating the company website, improving the overall user experience and reducing support requests.
Food Runner
Stage Restaurant & Bar
10.2022 - 05.2023
- Led the expo line, communicating with the kitchen and guiding runners to ensure prompt and organized food delivery during peak hours.
- Collaborated with kitchen and front-of-house staff to ensure timely, accurate, and organized food delivery, enhancing overall customer satisfaction.
- Maintained composure and productivity in high-pressure situations, ensuring smooth operations during peak hours and sudden rushes.
- Managed multiple responsibilities simultaneously, prioritizing tasks to maintain smooth and efficient restaurant operations.
Education
BBA - Finance And International Business
University of Georgia
Athens, GA05-2027
BBA - Finance
Georgia State University
Atlanta, GASkills
- Microsoft Excel
- Customer service
- Client Relations
- Critical thinking
- Data entry
- Customer relations
- Call management
- Conflict resolution
Languages
English
Native or Bilingual
Turkish
Full Professional
Timeline
Food Runner
Stage Restaurant & Bar
10.2022 - 05.2023
Customer Service Representative
Dance Fashions Superstore
08.2022 - 07.2024
BBA - Finance And International Business
University of Georgia
BBA - Finance
Georgia State University
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