Atalia Hurtado
Fort Worth
Summary
Bilingual customer service professional with over ten years in office management and team leadership. Successfully collaborated on strategic plans that enhanced customer satisfaction and increased membership by 10%. Recognized for fostering employee performance through effective training and mentoring.
Overview
21
21
years of professional experience
Work History
Office Manager
COLBERT BALL/U S TAX SOLUTIONS
Fort Worth
01.2005 - Current
- Led a team of 15 employees in daily office operations, ensuring efficient workflow and communication.
- Managed office operations, overseeing payroll and providing support to over 1000 customers.
- Collaborated with Customer Care Manager to create strategic plans to enhance customer satisfaction.
- Provided employees with tools to maintain and increase service levels to both internal and external customers.
- Increased employee knowledge by assisting with development.
- Improved employee performance and attendance through daily mentoring, one-on-one discussions, and motivational strategies.
- Contributed to increasing Tax and Loans membership by 10% by assisting in execution of aggressive sales plans.
- Received positive comments from team members on employee reviews.
Customer Service Representative
Preferred Credit PCI
Arlington
01.2014 - 12.2015
- Receive inbound and outbound calls including transferred sales leads and calls from current and potential customers.
- Answered customer inquiries regarding product details, company information, and account issues.
- Resolved customer product issues and escalated concerns to management.
- Assisted in designing and implementing reporting procedures that improved customer satisfaction ratings.
- Executed follow-up communications to ensure timely collection of overdue accounts.
- Engaged in skip tracing activities to support post charge-off efforts in recovering debts.
Warehouse
Natural Laboratories
North Richland Hills
01.2006 - 12.2007
- Picking/Packing/Stocking/Labeling
- Conducted inventory checks, ensuring accurate stock levels for efficient operations.
- Product Mixing
- Quality Control
- Assembly
- Blue Print
- Performed data entry tasks, keeping database records current and reliable.
Education
High School Diploma -
Polytechnic High School
Fort Worth, TX05-2003
Skills
- Office Management
- Financial Management
- Payroll management
- Document control
- Report writing
- Scheduling
- Team Development
- Employee training
- Time management
- Conflict management
- Problem solving
- Relationship management
- Satisfaction enhancement
- Bilingual
- Office Supplies Management
Languages
Spanish, Expert
Timeline
Customer Service Representative
Preferred Credit PCI
01.2014 - 12.2015
Warehouse
Natural Laboratories
01.2006 - 12.2007
Office Manager
COLBERT BALL/U S TAX SOLUTIONS
01.2005 - Current
High School Diploma -
Polytechnic High School