Guinolson Michel

• Resolves customer concerns independently to meet their unique needs and expectations
• Provides friendly, safe, and efficient car loading and unloading services
• Provides an efficient and accurate checkout experience in various areas of the store
• Provides information about products and services available to customers.
• Process customer orders accurately and efficiently.
• Assist customers with returns, exchanges, refunds, and other transactions as needed.
• Escalates unresolved customer issues to the appropriate department or manager for resolution.
• Develop relationships with key clients through regular contact and follow-up communication.
• Suggests product solutions based on individual customer needs.

• Processed invoices and payments in a timely manner.
• Assisted with month-end closing procedures and reconciliations.
• Reviewed vendor accounts to ensure accuracy of balances.
• Maintained accurate records of all transactions for audit purposes.
• Verified invoice coding for accuracy according to company policies.
• Developed relationships with vendors to ensure prompt payment processing.
• Maintained the company's filing system for documents related to Accounts Payable activities.
• Handled high-volume invoice processing with minimal supervision.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Maintained a clean sales floor and straightened and faced merchandise.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

• Used hand-held scanners and physical logs to accurately track item movements.
• Assembled, sealed, and loaded packages into correct trucks.
• Safely transported hazardous items using different equipment avoiding accidents and mishaps.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
• Organized packages according to type, size, destination, and other specifications.
• Stacked boxes onto pallets in an efficient manner.
• Scanned and sorted packages according to destinations and service type using handheld scanner.
• Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

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• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Assisted customers in finding products, answered questions, and made product recommendations.
• Resolved customer complaints in a professional manner.
• Performed price checks on items requested by customers.
• Participated in promotional activities such as setting up displays or distributing marketing materials.
• Assisted with visual merchandising tasks including window dressing and floor changes.
• Processed payments and handled exchanges, returns and refunds according to company policy.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.