Atari Ramirez
Mesquite,TX
Summary
Results- Oriented team player with extensive experience in handling high volume calls. Adept at identifying and addressing customers pain points, implementing solutions, and driving continuous process improvements. Passionate about building customer-focused culture and empowering myself to deliver excepting services.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Courier
Ataris Quick Delivery Services
Mesquite, TX
05.2021 - Current
- Coordinated delivery of medical specimens to appropriate laboratory facilities,within the correct delivery window timeframe.
- Maintained a clean and organized vehicle interior.
Jr Loan Processor
Genpact
Richardson, Texas
10.2016 - 05.2018
- Verified all closing calls were made to borrower once signing was completed
- Responsible for making sure all proper documents were sent to underwriter for review of refinance.
- Gathered all required documents( Title, Appraisal,HOI, HOA,DU and all other member documents
Credit Analyst
Kohls Corp
Richardson, Texas
09.2014 - 09.2016
- Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
- Assessed loan requests for accuracy, completeness and conformance with established lending guidelines.
- Analyzed customer payment histories to assess credit risk profiles.
Billing Representative
Recovery Healthcare
Dallas, TX
08.2013 - 04.2014
- Reviewed and processed customer invoices, credits, and payments accurately.
- Maintained detailed records of billing information in the company's database.
- Performed data entry to update customer accounts with payment details.
Customer Service Representative
Priority Fulfillment Services
Plano, Texas
02.2010 - 12.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Dental Assistant - Dental Assisting
Ferris Dental School
Ferris, TX08-2007
GED -
Christian Learning Academy
Arlington, WA01-2007
Skills
- Team Leadership
- Stress Management
- Interpersonal Skills
- Service and product knowledge
- Time Management
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Certification
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Additional Information
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Timeline
Medical Courier
Ataris Quick Delivery Services
05.2021 - Current
Jr Loan Processor
Genpact
10.2016 - 05.2018
Credit Analyst
Kohls Corp
09.2014 - 09.2016
Billing Representative
Recovery Healthcare
08.2013 - 04.2014
Customer Service Representative
Priority Fulfillment Services
02.2010 - 12.2012
Dental Assistant - Dental Assisting
Ferris Dental School
GED -
Christian Learning Academy