Atasha Serrano
Overland Park,KS
Summary
Experienced Leasing Professional and Community Manager with a demonstrated history of working in the Real Estate industry. Skilled in General Management, Customer Service, Sales, Microsoft Excel, Microsoft Word, Community Marketing, Sales, Customer Relationship Management (CRM), OneSite, and Yardi Voyager. Strong Real Estate Professional with an Associate's degree focused in Business.
Specializing in new construction, lease ups, property stability, overall NET effective rent increases, market analysis, property repositioning, tenant profile turnover and renovations.
I am a detail oriented professional that uses effective marketing, customer service and communication skills to sell units to tenants and resolve any housing issues faced on the property to ensure resident retention and customer satisfaction. Exceptional customer service and organizational skills with a comprehensive knowledge to service a wide range of properties. I am a great listener and I make connections to make the customer happy. I have experience juggling multiple job tasks and ensuring that they are completed on time. I have listed additional skills below.
Overview
12
12
years of professional experience
Work History
Ophthalmology Tech
Stiles Surgery
03.2021 - 09.2024
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
- Improved clinic efficiency by maintaining up-to-date records of patient medical histories, test results, and prescriptions.
- Ensured accurate billing practices by verifying insurance information and submitting claims promptly after treatment sessions.
- Increased clinic revenue_ through effective sales techniques when recommending optical products such as frames, lenses, or coatings to patients.
- Appropriately documented physician examination findings in the electronic medical records
- Record physician and patient discussion in the electronic medical record
- Responsible for checkout and collection of payments
- Assisted in minor surgical and laser procedures
- Prepared surgery paperwork and scheduling
- Answered phone calls and online inquiries
- Refilling patient prescriptions
- Troubleshooting messages to send to the correct places
- Facilitated patient flow throughout the entirety of each exam
- Accurately performed patient history, work ups during clinics, auto-refraction, refraction, lensometry, tonometry, topography, pachymetry, visual field testing, OCT testing, fundus photography, and IOL master
- Instructed patients on insertion/removal and care of soft and speciality lenses
- Restocking rooms daily
- Inserting certain drops into patient's eyes in order to obtain patients eye pressure by using trained techniques and provided machines, and in order to dilate the patient
- Assisted with basic communication with patient's to provide quality care and understanding
- Trained to check patients blood pressure if needed or before a same day surgery
- Assisted with preparing patients to see the doctor by doing needed exams/testing. Including special testing, obtaining history, medications, & complaints of certain issues
- Refractometry using machine to obtain patients glasses prescription
Corporate Assistant/Assistant/Leasing/ProjectMg
Carson Development
05.2019 - 05.2020
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Processed checks to vendors and sought out signatures.
- Participated actively in planning and executing company events.
- Managed contract and price negotiations with office vendors and service providers.
- Created a rent roll
- Created community maps
- Marketing for new construction
- Processed payments for applicants
- Updated tenants on phases completed for their move ins
- Assisted in clubhouse Plans
- Made deals with businesses around apartments being built to get resident discounts for moving packets
- Met with vendors for signage
- Assisted in hardhat tours for phase updates
- Assisted owner at corporate office daily
- Accounts payable
- Auditing filesInventory orders, and office orders
- Assisted owner in corporate duties
- Interviewed new staff
- Trained new staff
- Assisted in commercial leasing for new tenants/businesses
- Customer relations
- Customer complaints
Leasing Agent/Assistant/Community Manager
CRES Management LLC
10.2015 - 04.2019
- Checking units before tenants move in and after they move out to report any issues or damages to the maintenance team
- Providing prospective tenants with property tours and answering any questions about the unit
- Conducting screening, credit and background checks on potential tenants to ensure they meet all the property's requirements to move in
- Administering lease applications to tenants and verifying that all application information is correct
- Processing maintenance requests and relaying information to the team
- Accepting various fees or charges, including security deposits, rent payments and property damages
- Negotiate lease renewals, including communicating changes to prices or terms
- Preparing lease documents that meet property standards and regulations
- Resident Events
- Auditing files
- Fair Housing certifications
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Tracked leads from various sources using CRM software, allowing for better analysis of marketing effectiveness.
Leasing Agent Assistant
Sentinel Real Estate
03.2013 - 09.2015
- Managed rental payments, ensuring accurate records for financial reporting purposes.
- Collaborated with maintenance staff to ensure timely completion of tenant requests and work orders.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Contributed to improved online presence by responding to tenant reviews professionally on various platforms.
- Checking units before tenants move in and after they move out to report any issues or damages to the maintenance team
- Providing prospective tenants with property tours and answering any questions about the unit
- Conducting screening, credit and background checks on potential tenants to ensure they meet all the property's requirements to move in
- Administering lease applications to tenants and verifying that all application information is correct
- Processing maintenance requests and relaying information to the team
- Accepting various fees or charges, including security deposits, rent payments and property damages
- Negotiate lease renewals, including communicating changes to prices or terms
- Preparing lease documents that meet property standards and regulations
- Resident Events
- Auditing files
- Fair Housing certifications
Education
Associates In Business -
University of Phoenix
Online Skills
Customer service abilities
Interpersonal and listening skills
Written and verbal communication skills
Marketing knowledge and abilities
Computer and technical skills
Problem solving and critical thinking abilities
Attention to detail
Time-management and organizational skills
Fair Housing Certifications
Handle deposits
Invoice clients
File systems
Coordinate lease agreements
Negotiate contracts
Accounts payable
Data entry
Timeline
Ophthalmology Tech
Stiles Surgery
03.2021 - 09.2024
Corporate Assistant/Assistant/Leasing/ProjectMg
Carson Development
05.2019 - 05.2020
Leasing Agent/Assistant/Community Manager
CRES Management LLC
10.2015 - 04.2019
Leasing Agent Assistant
Sentinel Real Estate
03.2013 - 09.2015
Associates In Business -
University of Phoenix