Atayjia Brown
Summary
Focused Customer Resolution professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems. Driven to strictly follow applicable laws and ethical procedures for all cases.
Overview
10
10
years of professional experience
Work History
Resolution Specialist
Walmart.com
10.2023 - Current
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Prepared written opinions or decisions regarding cases.
Customer Service Specialist
Globe Life
02.2023 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Customer Service Representative
Compsych Guidance Resources
08.2019 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Intheswim
02.2016 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Collections Specialist
Collections Experts
03.2014 - 02.2016
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Education
Associate of Science - Child Psychology
University of Phoenix
Tempe, AZ06.2028
Skills
- Excellent Communication Skills
- Knowledge of Customer Relationship Management (CRM) Software
- Assertiveness
- Professionalism
- Product Knowledge
- Data Entry Skills
- Technical Proficiency
- Customer Service Skills
- Multitasking
- Patience and Empathy
- Problem-Solving Abilities
- Interpersonal Skills
Timeline
Resolution Specialist
Walmart.com
10.2023 - Current
Customer Service Specialist
Globe Life
02.2023 - 10.2023
Customer Service Representative
Compsych Guidance Resources
08.2019 - 01.2023
Customer Service Representative
Intheswim
02.2016 - 08.2019
Collections Specialist
Collections Experts
03.2014 - 02.2016
Associate of Science - Child Psychology
University of Phoenix