ALLEN ELISARA
Menifee,CA
Summary
Mission-driven Postal Operations Chief, Government Official Mail Financial Funds Auditor, and an Active-Duty Marine with an active Secret Clearance and 20 years of proven Operations experience in the United States Marine Corps. Accomplished measurable results with fast-paced teams of 5 to 10 in a dynamic, fast-paced environment. Possesses a comprehensive background in the United States Postal Service plans and policies, finance, operations, quality assurance and control, security, and process of high-valued government material, derived from conducting domestic and global operations in the continental United States, Middle East, and Southeast Asia. Managed risk upon multiple lines to protect assets, property, and equipment valued over 1.2 million dollars while meeting the expectations of senior leadership. Proactively convey operational needs to executive-level management. Possesses strong leadership qualities with excellent interpersonal and communication skills. Recipient of multiple awards for outstanding performance and professionalism. Career- supported as a graduate of the Military Occupational training as a Postal Clerk, followed by graduating Postal Supervisors Course. Security Clearance Official Mail Manager Postal Operations Chief Active AMPS Account Navy Routing Instruction Mail Routing Instruction Postal Finance Officer Fleet Mail Center Microsoft Office Demonstrated Chief Operations Officer offering extensive knowledge in business development and strategic planning. Adept at analyzing data and performance metrics to obtain a complete business overview. Strong leadership professional experienced in designing and implementing business plans, procedures, and strategies. Skilled at setting comprehensive goals for growth and performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Postal Operations Manager
United States Marine Corps, Marine Corps
01.2021 - Current
- Oversaw and effectively managed the full spectrum of postal operations throughout the Western Region.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Subject Matter Expert in managing Postal Operations deploying over 1 million pounds of mail to clandestine environments for major and subordinate commands
- Advise executive management on training development principals to assess, refine, and implement initiatives based on priorities and effectiveness of dispersed operations
- Developed an Excel document to properly consolidate all mail expenditures, classes, and services provided
- Served as a link between USPS, Military Postal Service Agency (MPSA), and Marine Corps
- Optimized operational efficiency by streamlining processes and implementing new systems resulting 40% decrease in overhead costs through strategic resource allocation and effective budget management.
- Developed high-performing teams by providing mentorship, training, and clear performance objectives.
- Led successful company-wide initiatives to enhance overall productivity and employee satisfaction.
- Implemented data-driven decision-making processes for improved strategic planning and execution.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Managed cross-functional teams to ensure timely project delivery within scope and budget constraints.
- Established a culture of continuous improvement through regular performance reviews and feedback sessions.
- Spearheaded change management efforts during mergers, acquisitions, and other significant transitions.
- Ensured regulatory compliance across all departments by developing comprehensive policies and procedures.
- Championed innovative solutions to address complex business challenges and drive sustainable growth.
- Collaborated with executive leadership to define overall business strategy, mission, and vision statements.
- Coordinated with the HR department in talent acquisition strategies for attracting top-tier candidates in competitive markets.
- Enhanced customer satisfaction levels by addressing concerns proactively and implementing process improvements based on feedback.
- Evaluated supply chain operations for cost reduction opportunities while maintaining quality standards.
- Provided support during organizational restructuring efforts to minimize disruption while maximizing future potential.
- Cultivated strong relationships with external vendors to negotiate favorable terms for contracts and agreements.
- Facilitated interdepartmental communication channels to increase collaboration, knowledge sharing, and streamlined decision-making.
- Played a critical role in driving long-term financial stability through prudent fiscal oversight of budgets, forecasting, and risk mitigation strategies.
- Supported business growth through strategic planning and process development.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Made decisions with a broad and positive impact on security management operations.
Chief Drill Instructor
United States Marine Corps
01.2018 - 01.2021
- Led, mentored, and trained a 72-person team to develop and transform over 1000 civilians into Marines. This resulted in the interpersonal, physical development and transformation of 1,000 trained entry-level recruits to highly skilled Marines.
- Ensured all administrative and logistical functions, including human resources, support units, and life support sustainment were taken care of for all personnel.
- Successfully planned and executed diverse training regiments to enhance team-building and physical fitness for all personnel.
- Provide continuous assessment and evaluation of personnel to ensure compliance and initiate corrective action as needed.
- Enhanced trainee performance by implementing rigorous physical training and discipline programs.
- Increased overall unit readiness by conducting comprehensive drill exercises and evaluations.
- Developed trainees'' leadership skills through role-playing scenarios and targeted feedback sessions.
Quality Assurance Inspector
United States Marine Corps
01.2015 - 01.2018
- Quality Assurance and Quality Control
- Deliver comprehensive reports to senior management and maintain liaison with executive command leadership to conduct Postal training and development
- Facilitated subordinate unit readiness by providing required Postal accreditation and technical certification to enhance mission command proficiency with strict adherence to USPS training regulations, policies, and guidelines
- Provided a venue to collectively certify unit mail clerks in full support of commanders executing assigned, allocated, apportioned, or distributed missions
- Lead technical development and strategic implementation of various new initiatives, regulations, and policies
- Developed a training plan to provide 72 classes/200 servicemembers inundated on the performance of work requirements between unit mail clerks and customers
- Built and maintained positive relationships with command staff, and local and outside agencies, to develop and identify employee services and support that followed organization, state, and federal regulations.
- Enhanced product quality by conducting thorough inspections and identifying areas for improvement.
- Reduced defect rates by implementing effective inspection processes and recommending corrective actions.
- Ensured compliance with industry standards by meticulously reviewing product specifications and requirements.
Platoon Sergeant, Training Chief, Operations Chief
United States Marine Corps
01.2012 - 01.2015
- Served as a platoon sergeant for a 64-person team building and fostering a cohesive work environment that promotes trust, accountability, innovative ideas, and collaborative thoughts.
- Developed solution-based training programs to collaborate with junior and senior leaders effectively managing staff and performance evaluations
- Trained 10 non-commissioned officers in providing counseling services to subordinate leaders to foster a working relationship between mentors and juniors.
- Delegated tasks to non-commissioned (NCOs) officers and guided them to facilitate their ideas from concept to execution
- Evaluated soldier performance regularly, providing constructive feedback that led to the overall improvement in individual skills and abilities.
- Promoted safety awareness within the platoon, significantly reducing accidents during training exercises and deployments.
- Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
- Managed platoon budget with diligence, maximizing available resources while minimizing waste or overspending on supplies or equipment.
- Implemented physical fitness programs tailored to each soldier's needs, boosting average platoon fitness scores over time.
- Coordinated successful missions through effective communication with adjacent units, higher headquarters, and support elements.
- Provided critical support during emergencies by organizing rapid response efforts from the platoon.
- Provided critical support during emergencies by organizing rapid response efforts from the platoon.
- Increased retention rates among soldiers due to consistent mentoring efforts focused on career development.
- Conducted thorough risk assessments before any operation or training exercise for optimal safety measures.
- Contributed valuable input during key decision-making processes as an integral member of the command team.
- Recognized for exceptional performance as Platoon Sergeant, consistently receiving top ratings on evaluations and commendations from superiors.
- Managed over $400,000 worth of equipment during garrison and deployment operations.
- Maintained health, welfare, and combat readiness of personnel within the platoon.
- Conducted personal and professional counseling, routine inspections, and physical fitness tests.
- Served as principal advisor to First Sergeant and Commander.
- Enforced technical and tactical training standards to accomplish unit mission objectives.
- Implemented necessary safety practices, proper firing commands, and proper ammunition handling.
- Supervised firing platoon, maintained firing capability, and organized platoon defense.
- Advised Maintenance Control Officer regarding needed repairs and material readiness.
- Confirmed environmental protection program compliance for spill prevention and contingency planning.
- Trained and mentored personnel in combat operations and tactics.
- Directed tactical operations in complex and challenging environments.
- Handled administrative requirements, maintained records, and submitted operational reports.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Led team in developing strategic plans to meet operational objectives.
- Monitored and assessed mission progress and provided updates to the command.
- Ordered, unloaded, sorted, and tracked supplies and equipment needed for unit activities.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Integrated intelligence activities into other military operations, plans, and programs.
- Coordinated activities of subordinate personnel to support mission success.
- Devised and implemented battle plans to achieve tactical objectives.
- Planned and coordinated tactical movements of personnel and equipment.
- This resulted in 30% of guided discussions and training led by the NCOs
- Served as the Marine Corps Installations East Postal Training Chief
- Manage timely completion of annual and fiscal qualification activities, exceeding standards by 10%
- Provide continuous assessment and evaluation of personnel to ensure compliance and initiate corrective action as needed
- Coordinate simultaneous events with effective organizational, multitasking, and prioritization skills
- Continually improved mission readiness by integrating subject matter experts into the weekly training plan
- Deployed to Afghanistan in 2013 to conduct Postal Operations in the Helmand Province, leading a group of 12 Marines.
- Inspected team members’ weapons and equipment for proper operation and 100% serviceability before, during, and after deployment.
- Supervised, trained, and ensured all assigned personnel's safety and welfare and sustained a 100% safety record.
- Simplified mailing processes for units to cut mail-out times by 7 hours resulting in increased preparedness for the servicing units’ mission statement.
- Coordinated and resourced transport vehicles and personnel to provide postal support for all U.S
- Military personnel within Afghanistan while maintaining 100% accountability of personnel and equipment.
- Enhanced platoon readiness by conducting comprehensive training programs and drills.
- Established a strong team dynamic within the platoon through effective communication and leadership strategies.
- Improved operational efficiency with meticulous resource management and logistical planning.
- Streamlined administrative processes to ensure timely completion of all assigned tasks and objectives.
- Developed junior leaders through mentorship programs, enhancing their skill sets for future career progression.
- Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.
Career Planner
United States Marine Corps
01.2008 - 01.2012
- Served personnel of 478 service members within a 50-mile radius on career-related opportunities, lateral moves, and special duty assignments and advised them of the most up-to-date Marine Corps guidelines regarding career placement.
- Effectively conducted over 400 counseling sessions with military service members providing options and incentives the Marine Corps has to offer.
- Successfully processed 3 recruiting packages to be screened by the Headquarters Recruiting Screening Team (HRST) screening team for recruiting duty
- Served enthusiastically as a counselor to Marines regarding their careers, enabling them to make well-informed, positive, supportable decisions
- As a Unit Transition Coordinator Officer, scheduled all eligible Marines for the required Transition Assistance Program
- Processed 18 reenlistment and lateral move packages
- Volunteered for a total of 100 hrs
- Of service for the Single Marine & Program
- Trained 40 Marines to be Noncommissioned Suicide Prevention Course Trainers
- Set up the First Annual Wounded Warrior Car Show raising over $6,000 in entry fees and donations.
- Improved client career prospects by developing personalized career plans and conducting regular progress assessments.
- Enhanced job search success rates with tailored resume writing and interview coaching sessions.
- Enhanced candidate experience by implementing a streamlined application process and timely communication.
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
- Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
- Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires'' satisfaction levels.
- Established strong relationships with key stakeholders, ensuring clear communication and alignment on talent acquisition goals and objectives.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
Postal Clerk
United States Marine Corps
02.2006 - 05.2008
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Streamlined postal operations for faster service by accurately weighing packages and calculating postage.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Maintained accurate records of incoming and outgoing shipments, contributing to efficient postal operations.
Postal Assistant
United States Marine Corps
09.2004 - 02.2006
- Improved mail delivery efficiency by accurately sorting and organizing incoming mail.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the service counter.
- Maintained a well-organized work environment for streamlined postal operations and better productivity.
- Processed mail efficiently, utilizing automated equipment to expedite delivery times.
Education
Bachelor of Science - Business Administration And Management
Park University
Camp Pendleton South, CA06.2025
Skills
- Performance Optimization Strategies
- Operational Management
- Trends Monitoring and Forecasting
- Program Leadership
- Logistical Oversight
- Global Logistics
- Training Employees
Certification
- Google Project Management Certification, Coursera 2024
- Office of Apprenticeship Certificate of Apprenticeship Operations Management, Palomar College 2023
- Certificate of Completion of Apprenticeship, General Operations Managers, Palomar College 2023
- Advanced Leaders Course, Staff Non-Commissioned Officers Academy 2021
- Central Texas College, Interpersonal Development, 2013
Volunteer
Currently volunteers with i9 Sports as a youth flag football coach, developing young minds to be team players, goal oriented, resulting in returning players season after season.
Volunteered with Special Olympics Hawai'i coordinating sports department.
Additional Information
- NOTABLE AWARDS , Navy and Marine Corps Commendation Medal (2) Navy and Marine Corps Achievement Medal (4) Volunteer Service Certificates
Timeline
Postal Operations Manager
United States Marine Corps, Marine Corps
01.2021 - Current
Chief Drill Instructor
United States Marine Corps
01.2018 - 01.2021
Quality Assurance Inspector
United States Marine Corps
01.2015 - 01.2018
Platoon Sergeant, Training Chief, Operations Chief
United States Marine Corps
01.2012 - 01.2015
Career Planner
United States Marine Corps
01.2008 - 01.2012
Postal Clerk
United States Marine Corps
02.2006 - 05.2008
Postal Assistant
United States Marine Corps
09.2004 - 02.2006
Bachelor of Science - Business Administration And Management
Park University
- Google Project Management Certification, Coursera 2024
- Office of Apprenticeship Certificate of Apprenticeship Operations Management, Palomar College 2023
- Certificate of Completion of Apprenticeship, General Operations Managers, Palomar College 2023
- Advanced Leaders Course, Staff Non-Commissioned Officers Academy 2021
- Central Texas College, Interpersonal Development, 2013
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